- Be a subject matter expert in all HealthComp products that are offered to clients, including internal processes and regulatory impacts
- Work collaboratively across business functions to ensure customer needs are met
- Follow through to resolution any outstanding items
- Monitors on an ongoing basis internal performance to ensure clients needs are being met
- Maintain accurate client records
- Research, access and escalate to appropriate internal expert for client issue resolution
- Work in collaboration with HealthComps analytic team to analyze trends in data and make benefit recommendations based on trend analysis
- Participate and/or host client meetings as appropriate
- Organize and execute open enrollment strategy, health fairs, and employee education meetings as required
- Support Account Mangers with contract renewal process
- Collaborate with management regarding strategies for renewing accounts
- Provide market and competitive information to management to guide strategic decision-making and market positioning
- Understand and communicate regulatory changes and impacts to clients
- 3+ years of experience in health insurance, employee benefits, human resources, or healthcare industry
- Experience onboarding new clients and providing account-based service is ideal
- Comfortable working with HR Directors and Executives
- Clear written and verbal communication style and strong collaboration skills
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Account Management Specialist - Covington, United States - Virgin Pulse
Description
Overview:
Now is the time to join us
Virgin Pulse and HealthComp are now Personify Health. The industrys first personalized health platform company combines health, wellbeing, and navigation solutions to deliver powerful outcomes to businesses and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, were shaping a healthier, more engaged future.
Responsibilities:Who are you?
The Account Management Specialist will support the onboarding and ongoing process for new clients and provide exceptional ongoing service to ensure client satisfaction and retention.
In this role you will wear many hats, but your knowledge will be essential in the following:
Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Qualifications:What you bring to the Personify Health team:
In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:
You also take pride in offering the following Core Skills, Competencies, and Characteristics:
No candidate will meet every single desired qualification. If your experience looks a little different from what weve identified and you think you can bring value to the role, wed love to learn more about you
Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.
In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges up to $26.00 per hour. Note that salary may vary based on location, skills, and experience. This position is eligible for health, dental, vision, mental health and other benefits.
