Patient Access Director San Bernardino Ca - Los Angeles, United States - Optum

Optum

Verified Company

Los Angeles, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.

The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale.

Join us to start
Caring. Connecting. Growing together.

The Patient Access Director is responsible for effectively leading and directing the work of patient access leaders and staff within the parameters of designated performance standards and metrics.

The Director is expected to motivate staff to achieve the highest levels of customer satisfaction and to meet the organization goals for customer service and financial performance.

The Director has extensive responsibility for client executive satisfaction, interdepartmental collaboration, strategic objectives and continuous improvement.

Primary Responsibilities:

Provides department and client level oversight for the development of processes and initiatives designed to improve Revenue Cycle performance in assigned areas which includes:
Demonstrating excellent customer services skills by facilitating communication between client leadership, patients, supporting teams, and payors
Development, deployment, and improvement of the Optum Global Operations Model, The Optum Performance System (TOPS), and other major organizational initiatives
Issue resolution, including but not limited to data collection, root cause analysis, reporting, mitigation action plans, and communication / followup related to the standardization of Patient Access activities with emphasis on Registration, Financial Clearance, Patient Liability Estimation, Authorization and Referral Management, and Insurance Discovery
Oversight of reoccurring monthly and adhoc meetings to inter/intradepartmentally coordinate Patient Access activities
Development and rollout of related policies/procedures, strategy, communications, and other management components in coordination with senior internal and external leadership
Technology Integration/IT Liaison
Effectively participates in team level Quality Assurance, Patient Satisfaction, Employee Engagement and Process Improvement activities; ensuring associate understanding and commitment, as well as expected process improvement outcomes
Leads by example: promotes teamwork and operational relationships by fostering a positive, transparent and focused working environment which achieves maximum results. Develops relationships and partnership with a wide variety of internal and external leadership stakeholders
Knows, understands, incorporates, and demonstrates the Optum Mission, Vision, and Values in behaviors, practices, and decisions
Serves in a leadership role and promotes positive Human Resource Management skills:
Interviews, selects and is accountable for the on-going development and evaluation of individuals within the area of responsibility
Develops associate loyalty and retention through effective associate engagement, inclusion and participation; Proactively solicits, listens to and addresses associate suggestions; Promotes a professional environment that recognizes and respects diversity
Develops associate work schedules to ensure cost effective staffing that meets customer requirements, while promoting an economical, efficient workforce and considers associate worklife balance
Establishes, implements and evaluates ongoing performance improvement programs, utilizing an interdisciplinary approach; Escalates to senior leadership any unfavorable trends or disciplinary actions; Provides managerial followup related to performance, up to and including disciplinary actions and termination
Provides staff training and mentoring to promote growth and development of assigned resources
Financial and personnel management of assigned areas
Educates client executives, leaders, physicians, physician office staff, and organizational associates regarding assigned Patient Access requirements, success, and areas for improvement
Prepares required reports using statistically sound information, displaying content in easily understandable format; Escalates to the senior leadership any unfavorable trends
Other duties as needed and assigned by the Regional Director or in coordination with other OptumInsight Provider Patient Access or Revenue Cycle Leadership, including but not limited to leading and conducting special projects.
Develops project work plans, facilitates resource allocation, executes project tasks and obtains assistance from other intra and interfunctional resources, as required
Maintains a working knowledge of applicable federal, state, and local laws and regulations, Optum's C