- Independently operates maintains, analyzes, troubleshoots, repairs and manages A/V systems and peripherals.
- Performs daily morning check of all conference rooms to proactively identify issues and ensure they're all in working order for the day's meetings.
- Owns pre-meeting A/V checks for high-profile events as well as for VIP video meetings.
- Troubleshoots and upgrades and /or replace AV componentry.
- Understands industry leading vendor equipment.
- Coordinates external vendor support when required.
- Completes familiarity with and adherence to standard practices and procedures.
- Fully meets key support performance metrics, such as trouble ticket SLA's.
- Full, complete, timely and accurate incident managements of application usage.
- Proactively seeks out additional work during downtime.
- Builds professional relationships with customers and other teams.
- Maintains professionalism and composure when interacting with all employees.
- Trains back-up and providing guidance on policies and procedures.
- Determines what additional support is needed when handling sensitive inquiries.
- Provides exceptional customer service to client.
- Provides reception or concierge (front of office) or mail (back of office) coverage as needed.
- High School Diploma (or equivalent) required.
- 3-5 years prior A/V work experience preferred.
- Industry certification preferred.
- Certified Technology Specialist (CTS) preferred.
- Ability to work assigned work hours determined by manager.
- Excellent organizational and time management skills.
- Analytical abilities and aptitude in problem-solving.
- Superb written and verbal communication skills.
- Current knowledge or ability to learn computer-based systems required for functions of position.
- Required to maintain an overall professional appearance and attitude.
- Adhere to all policies and procedures required.
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Audio Visual Technician - Troy, United States - SPS
Description
Come explore the Power of Possibility with a career at SPS Join our team in Troy, Michigan as an Audio-Visual Support Specialist
Job Overview:
The Audio-Visual Support Specialist performs a variety of tasks and work with audio, and video equipment, with the ultimate goal of producing professional video presentations. These tasks include the arranging, connecting, tuning and operation of video and lighting equipment.
Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.
Duties and Responsibilities:
Qualifications and Education Requirements:
About SPS
SPS is an award-winning employer of choice offering innovative Enterprise Workplace Solutions and Technology Business Solutions to our clients throughout North America including many Fortune 500 companies. A career with SPS includes a robust onboarding and training program to help you unlock your career path possibilities.
In North America, our services include office services such as reception/lobby concierge, mail center, and conference room management in addition to document processing services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, legal, insurance, technology, higher education, advertising, and other professional services, including many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity, and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.
We encourage candidates to review all our job listings and learn more about SPS at our company website
SPS. The Power of Possibility.
