- Investigate and determine coverage and liability, evaluates, negotiates, and settles highly complex auto claims such as comprehensive (i.e., theft and fire), collision (i.e., minimal policy limits, coverage determinations/issues, attorney representation, non-owned vehicles, mechanical breakdown, property damage lawsuits) property damage liability, uninsured motorist property damage, and rental vehicle coverages for repairable vehicles and total losses.
- Negotiate liability for comparative negligence (claimant or adverse carrier).
- Identify coverage concerns, reviews prior loss history, determine and create Special Investigation Unit (SIU) referrals, when appropriate.
- Interacts with multiple parties to gather information (police reports, recorded statements, witness statements) determine liability and analyze information obtained to establish compliance for regulatory requirements and settlement value.
- Evaluate and negotiate settlement of automobile first and third-party physical damage claims within established settlement authority limits and negotiate any excessive storage charges.
- Resolve claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.
- Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions.
- Collaborate and set expectations with external and internal business partners to facilitate claims resolution through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.
- Apply knowledge of Auto Physical Damage to adjust claims (files with a TL, PD limits issue, PD Lawsuit, or UMPD).
- Support workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
- May be assigned CAT deployment travel with minimal notice during designated CATs.
- Work various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
- High School Diploma or General Equivalency Diploma
- 2 years of customer service experience.
- 1 year of experience handling low to moderately complex auto non injury liability claims.
- Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
- Experience determining auto liability coverage.
- Experience adjusting auto physical damage associated with injury claims.
- Proficient knowledge and understanding of the auto claims contract as well as application of case law and state laws and regulations.
- Demonstrated negotiation, investigation, communication, and conflict resolution skills.
- Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills.
- Ability to organize, analyze, and effectively determine risk and appropriate response.
- US military experience through military service or a military spouse/domestic partner
- Bachelor's degree
- Active Adjuster's License
- 1-2 years recent multi-vehicle claims liability experience
- Guidewire Claims Center experience
- Contract Interpretation: Liability & Physical Damage Coverage (Part A & D) and Uninsured/Underinsured Motorists Property Damage (Part C)
- Dispute resolution experience: Liability Investigation/Comparative Negligence, Unrelated Prior Vehicle Damages, Total Loss Valuation/Negotiation, Non-Owned Vehicles/Rideshare/Permissive Driver, Exceeding Coverage Limits
- Arbitration/Subrogation knowledge
- 1-2 years total loss handling experience
-
Sr. Auto Adjuster
5 days ago
USAA Phoenix, United States Full timeWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...
-
Experienced Auto Adjuster
1 week ago
USAA Phoenix, United States Full timeWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...
-
Auto Damage Adjuster
2 days ago
Progressive Phoenix, United States**Job Number**:229412** · Join Forbes' 2024 Best Employer for Diversity · This is a field position with access to a company car and frequent driving within your assigned geographical area. We assess our workload collectively, which means you may cover assignments outside your geo ...
-
Auto Damage Adjuster
2 weeks ago
Progressive Phoenix, United States**Job Number**:227038** · Join Forbes' 2023 Best Employer for Diversity · This is a field position with access to a company car and frequent driving within your assigned geographical area. We assess our workload collectively, which means you may cover assignments outside your geo ...
-
Auto Adjuster
2 weeks ago
Insight Global Phoenix, United StatesAs an Auto Adjuster, you will adjust moderately complex auto insurance claims presented by or against our client's members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. You will be accountable for delivering best in cl ...
-
Auto Fire/theft Claims Adjuster
1 week ago
The General Phoenix, United StatesYou will investigate and resolve vehicle fire and theft claims over the phone and through written correspondence in a multi-jurisdictional territory This level of adjuster will handle claims that require intense coverage or liability investigations including claims involving susp ...
-
Auto Claims Adjuster
1 week ago
Insight Global Phoenix, United StatesAs an Auto Adjuster, you will adjust moderately complex auto insurance claims presented by or against our client's members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. You will be accountable for delivering best in cl ...
-
Auto Claims Adjuster
2 weeks ago
Insight Global Phoenix, United StatesJob Description · Insight Global is seeking Auto Claims adjusters to join our team in Phoenix, AZ and Colorado Springs, CO. The Auto Adjuster will adjust complex auto insurance claims presented by or against members to include the full life cycle claims process in settling the cl ...
-
Auto Damage Adjuster
1 week ago
Progressive Insurance Phoenix, United StatesJoin Forbes' 2024 Best Employer for Diversity · As an auto damage claims adjuster, you'll serve as Progressive's point of contact with customers - directing and making decisions regarding the repair process from beginning to end.Managing your own inventory while working independe ...
-
Auto Damage Adjuster
2 days ago
Progressive Gilbert, United States**Job Number**:229409** · Join Forbes' 2024 Best Employer for Diversity · This is a field position with access to a company car and frequent driving within your assigned geographical area. We assess our workload collectively, which means you may cover assignments outside your geo ...
-
Auto Damage Adjuster
2 weeks ago
Progressive Gilbert, United States**Job Number**:227037** · Join Forbes' 2023 Best Employer for Diversity · This is a field position with access to a company car and frequent driving within your assigned geographical area. We assess our workload collectively, which means you may cover assignments outside your geo ...
-
Auto Liability Claims Adjuster
2 days ago
Trexis Insurance Phoenix, United StatesJob Description · Job DescriptionBenefits:Life Insurance · 401(k) · Dental insurance · Flexible schedule · Health insurance · Paid time off · Vision insurance · Job description · Trexis Insurance Corporation is looking for automobile claims adjusters in the Phoenix AZ, area exper ...
-
Auto PD Claims Adjuster
1 week ago
Western International Staff Phoenix, United StatesAuto Physical Damage Claims Adjuster direct hire opportunity in Phoenix, AZ. · This is a hybrid position, therefore only candidates living in the Phoenix metro area can be considered. If you have 3 plus years experience handling desktop Non Standard Auto Physical Damage Claims ( ...
-
Auto Bodily Injury Adjuster
1 day ago
TheBest Claims Solutions Phoenix, United States OTHEROur client, who is a National Insurance Company, is looking for an Auto Bodily Injury Adjuster for their Phoenix office to work on a hybrid schedule.Required Qualifications:2+ year experience handling 3rd Party Auto Bodily Injury claims from inception to close · Ability to follow ...
-
Auto Bodily Injury Adjuster
3 weeks ago
TheBest Claims Solutions Phoenix, United States OTHEROur client, who is a National Insurance Company, is looking for an Early Settlement Auto Bodily Injury Adjuster for their Phoenix office to work on a hybrid schedule. The ideal candidate will have experience settling unrepresented injury claims.Required Qualifications:2+ year exp ...
-
Experienced Virtual Auto Adjuster
2 weeks ago
Allstate Insurance Company Arizona, United States OTHERThe world isnt standing still, and neither is Allstate. Were moving quickly, looking across our businesses and brands and taking bold steps to better serve customers evolving needs. Thats why now is an exciting time to join our team. Youll have opportunities to take risks, challe ...
-
Auto Claims Adjuster- Entry Level
1 week ago
United Services Automobile Association Phoenix, United StatesWhy USAA? · Let's do something that really matters. · We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need ...
-
Auto Damage Adjuster
1 week ago
Progressive Insurance Gilbert, United StatesJoin Forbes' 2024 Best Employer for Diversity · As an auto damage claims adjuster, you'll serve as Progressive's point of contact with customers - directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working indepen ...
-
Auto Claims Adjuster Trainee
1 week ago
Metromile Tempe, United States**Auto Claims Adjuster Trainee** · at Metromile Tempe, AZ On the off chance you've thought about insurance, it's likely because you've insured something you love, not because you loved your insurance company. Metromile is out to change that. As an insurtech powered by data scien ...
-
Sr. Injury Adjuster
5 days ago
USAA Phoenix, United States Full timeWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to ...
Sr. Auto Adjuster - Phoenix, United States - United Services Automobile Association (USAA)
&v=024){kind=logo}
Description
Why USAA?Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families.
Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did.
We're working as one to build a great experience and make a real impact for our members.We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special
The Opportunity
The Opportunity
As a dedicated Sr Auto Adjuster, you will adjust highly complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations.
We offer a flexible work environment that requires an individual to be in the office 3 days per week, after completing 6 months onsite full-time M-F.
What you'll do:
What you have:
What sets you apart:
What we offer:
Compensation:
USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
The salary range for this position is:
$51,900 - $86,000. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits:
At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.
These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled.
USAA is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
