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    Customer Care Representative - Marshfield, United States - Mason Companies

    Mason Companies
    Mason Companies Marshfield, United States

    2 weeks ago

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    Description

    **Customer Care Representative - Marshfield - FT & PT Onsite (Afternoon/Evening)**

    Marshfield Office, 3200 S Central Ave Suite 2A, Marshfield, Wisconsin, United States of America Req #216 Wednesday, February 23, 2022 SHIFT DETAILS: **Part-Time** Afternoon/Evening On-Site

    **SIGN ON BONUS**: $500

    POSITION PURPOSE:

    To process orders and correspondence in accordance with the companys mission and philosophy.

    **ESSENTIAL POSITION FUNCTIONS:**

    Answer incoming customer contacts and assist customers with their order and/or questions.

    Process correspondence and emails in accordance with company guidelines.

    Be accurate and efficient when processing customer orders.

    Assist customers with questions and/or concerns.

    Follow established policy and procedures.

    *The above listing of essential functions is not an inclusive listing of all duties that may be required to be performed.*

    **COMPETENCIES:**

    Strong verbal communication skills.

    Above average interpersonal skills, for both customers and co-workers.

    Effective problem solver with the ability/personality to remain calm and positive even while under stress.

    Detail oriented at all times.

    The willingness to maintain a can do and positive attitude throughout all/any types of interactions is expected.

    Ability to effectively listen and productively engage with customers, regardless of the circumstances.

    Proficient at multi-tasking.

    The drive to be focused on what we can do for our customers, always remaining positive.

    **EDUCATION and/or EXPERIENCE:**

    High School Diploma or equivalent is preferred, but not required.

    Prior experience in customer service is strongly desired.

    Functional experience with data entry and computers is preferred.

    **Other details**

    Pay Type Hourly

    Job Start Date Monday, February 28, 2022

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