- Inspect and test vehicle equipment to ensure proper operation; log and report any concerns
- Maintain cleanliness of passenger vans
- Fill gas tanks, check oil and maintain vehicle upkeep as per a daily checklist
- Greet and welcome guests
- Lift and carry guest luggage up to 60 lbs.
- Assist guests with entering and exiting a passenger vehicle
- Answer inquiries pertaining to hotel services, shopping, dining, activities, etc.
- Operate motorized vehicle
- Follow safety regulations and laws governing vehicle operation and ensure passengers follow relevant laws and regulations
- Operate a company vehicle
- Transport guests to and from the hotel and various locations throughout the local area, to include the airport and train station
- Deliver items to guest rooms, to include cribs, coffee, room service, rollaway beds, towels, toiletries and other items upon request
- Sweep and/or shovel walkways and other areas requiring access as needed, depending on the season
- Complete janitorial duties for work/office and public areas as needed
- Assist with property security
- Assist with Houseman duties as needed
- Assist Front Desk Clerks, Luggage Handlers, Housekeepers and other departments as needed
- Communicate with other hotel departments and shifts as needed to meet guest's needs and maintain smooth operation of hotel functions
- Observe health and safety precautions required to protect people and property
- All other duties as assigned Position Requirements
- Valid Alaska Driver's License
- A driving record sufficient to meet company insurance standards
- Able to operate a motor vehicle on public roadways
- Previous passenger driving experience preferred
- Customer service experience preferred (hotel/hospitality specific is a plus)
- Knowledge of principles and processes for providing customer service, to include assessing needs, meeting quality standards, and evaluating customer satisfaction
- Knowledge of principles, methods and motorized vehicles required for moving people or goods
- Communication skills, to include effectively conveying information to others, and giving full attention to what other people are saying and taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Able to perform with sufficient physical ability and mobility to stand or sit for prolonged periods of time; to perform physical activities that include use of legs, arms, fingers; to walk, stoop, bend, kneel, crouch, squat, reach, twist, tug, push and pull; to operate luggage and/or office equipment requiring repetitive hand movement and fine coordination, including use of computer keyboard; to travel to other locations; to verbally communicate to exchange information; to see and hear within a reasonable range to safely drive a company vehicle, and to work in a hotel and outdoor environment with or without correction.
- Service Orientation – actively looking for ways to help people
- Concern for Others – being sensitive to others' needs and feelings, and being understanding and helpful
- Tolerance – accepting criticism, and dealing calmly and effectively with high stress situations
- Dependability – being reliable, responsible, and dependable, and fulfilling obligations
- Cooperation – being pleasant with others and displaying a good-natured, cooperative attitude
- Integrity – being honest and ethical
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Description
Description
Position Summary: Greet, transport, and provide luggage handling and information services for guests traveling to and from the hotel, airport, train station, and other possible locations.
Duties:
Education, Knowledge and Skills:
Work Values:
