Senior Customer Success Manager - Detroit, United States - Dynatrace

Description

Job Description

As a Senior Customer Success Manager, you will be responsible for preserving and growing subscription renewals for our customers.

You will accomplish this by driving adoption, educating our customers on product and service offerings, demonstrating value, focusing on growing relationships and by acting as their champion within Dynatrace.

You will also highlight wins, plan and develop short- and long-term strategies via success planning and provide thought leadership. Our goal is to provide our customers with software intelligence that will accelerate their digital transformation. As a Senior Customer Success Manager, you will be at the heart of that journey.

Role & Responsibilities

Accelerate customer adoption of Dynatrace product portfolio through relationship management, success planning and value realization.
Own renewal strategy and subsequent on time renewal of subscription(s)
Build Dynatrace brand awareness and loyalty
Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items
Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution
Defend against the competition
Collaborate on account activities with cross-functional account team
Identify strategic, new business growth opportunities
Leverage relationships to aid in the building of reference accounts/contacts
Act as customer advocate and liaison to become a trusted advisor
Travel as required

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Qualifications

Minimum Requirements

Bachelor's degree or equivalent work experience
5+ years relevant experience in customer success, account management, or similar field

Preferred Requirements

A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices
Proven expertise working with the executive level in client environments, as well as with procurement and business owners
Excellent verbal, written and interpersonal communication skills
Awareness of the Observability marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition
Highly motivated, energetic and committed to getting results
Ability to develop strong relationships with the user/customer/internal communities
Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc.

Additional Information


Compensation and rewards:
Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system.
We also offer medical/dental benefits, and a company matching 401(k) plan for retirement.

Discover more perks & benefits

Growth opportunities - find out how Dynatrace supports your career development and personal growth journey:

Flexible working - our flexible and trusting work environment fits your current life situation:

Relocation Support - discover how we can support you if you wish to join us at one of our global locations:

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.

If your disability makes it difficult for you to use this site, please contact Dynatrace participates in E-Verify, participant information in English and Spanish.

Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.
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