- Excellent pay plan
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Paid time off
- Employee discounts
- Oversee service repair orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Maintain Customer Success Index at or above company standards
- Must be organized, thorough with all process and handling Ro from opening to closing.
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Maintain good working relationship with factory(s) and foster positive employee relations
- Must have an understanding of warranty process, closing repair orders correctly
- Keeping customer updated with the repairs. Processing customer request accordingly.
- Keeping Service Manager up to date with any customer issues or concerns.
- Keeping CSI to customer satisfaction.
- Must be able to work Saturday's. (5 day work week)
- Organized and friendly personality
- Fantastic communication skills with our customers
- Professional, well-groomed personal appearance
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver's license
- Nissan/Infinity experience a plus
- Reynolds experience is a must
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Service Advisor - Bronx, United States - Chevrolet of Milford
Description
Nissan of the Bronx, part of Tantillo Auto Group, a Long Island based family owned Dealer Group, has an immediate opening for an experienced Service Advisor for our Nissan store.*Bilingual Spanish/English a must*
We are looking for a motivated individual whom wants to grow with us. We pride ourselves in delivering a truly outstanding experience to our customers at all levels and across all departments.
Our employees work hard to ensure our customers are dealt with honestly, in a straightforward manner, professionally, and courteously. We know how to value our human capital and give every employee the opportunity to grow.
Benefits offered:
