Roving Retail Associate, Electronic Repair - Pleasant Prairie, United States - Asurion

Description

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**Roving Retail Associate, Electronic Repair**

Travels to stores within the district to fill scheduling gaps as needed (LOAs, absences, high-traffic events, etc.)

Travel to locations within the district as advised by DM and maintain schedule flexibility

Within the store they are covering, they may be responsible for:

+ All repairs done in-house, including managing SLAs, bounce, and closing all active work orders

+ All back of house functions, including repairs, buybacks, RMAs, and inventory management (counts, parts ordering, etc.)

+ All front of house functions, including providing exceptional guest service, processing point of sale transactions, stocking, arranging, and pricing merchandise, and selling our whole home warranty to each guest

Bring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sell on every customer interaction

Learn and apply the details of the Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs

Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurions Core Values

Responsible for sharing best practices between stores to ensure consistent and efficient delivery of service and repairs

Sharing feedback with Store Leader and/or District Manager regarding process opportunities within the store

Travel daily to and from UBIF locations throughout a designated market

Drive own vehicle safely and responsibly to and from UBIF locations in a variety of situations including heavy traffic and inclement weather

Customer/Client Focus

Initiative

Teamwork Orientation

Communication Proficiency

Electronic Repair Proficiency (all devices)

Technical Aptitude

Troubleshooting

Sales Experience Preferred

This job operates in both a retail environment and involves traveling to and from stores within the district. This role routinely uses standard office equipment such as computers, phones, and printers/scanners. This role also requires the Roving Technician to operate professionally and effectively while traveling as a direct representation of the brand.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move items that weigh more than 50 pounds.

This is a full-time position. Days and hours of work are Sunday through Saturday, 7:00 a.m. to 9:00 p.m. Employees must be willing to travel a radius of up to 100 miles from store to store.

Travel for this position should be expected up to 100% of the time.

Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience

Must be able to drive your own vehicle to and from UBIF locations up to 100 miles

High school diploma or G.E.D.

Willing to undergo and pass a background check including Criminal, Driving and Drug Test

Previous retail or customer service experience

Cell phone and device repair experience preferred

Competitive pay and benefits including health, dental, and vision

Retirement savings plan

Paid time off

Continuing education support

Ongoing training to grow your skills

Travels to stores within the district to fill scheduling gaps as needed (LOAs, absences, high-traffic events, etc.)

Travel to locations within the district as advised by DM and maintain schedule flexibility

Within the store they are covering, they may be responsible for:

+ All repairs done in-house, including managing SLAs, bounce, and closing all active work orders

+ All back of house functions, including repairs, buybacks, RMAs, and inventory management (counts, parts ordering, etc.)

+ All front of house functions, including providing exceptional guest service, processing point of sale transactions, stocking, arranging, and pricing merchandise, and selling our whole home warranty to each guest

Bring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sell on every customer interaction

Learn and apply the details of the Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs

Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurions Core Values

Responsible for sharing best practices between stores to ensure consistent and efficient delivery of service and repairs

Sharing feedback with Store Leader and/or District Manager regarding process opportunities within the store

Travel daily to and from UBIF locations throughout a designated market

Drive own vehicle safely and responsibly to and from UBIF locations in a variety of situations including heavy traffic and inclement weather

Customer/Client Focus

Initiative

Teamwork Orientation

Communication Proficiency

Electronic Repair Proficiency (all devices)

Technical Aptitude

Troubleshooting

Sales Experience Preferred

This job operates in both a retail environment and involves traveling to and from stores within the district. This role routinely uses standard office equipment such as computers, phones, and printers/scanners. This role also requires the Roving Technician to operate professionally and effectively while traveling as a direct representation of the brand.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move items that weigh more than 50 pounds.

This is a full-time position. Days and hours of work are Sunday through Saturday, 7:00 a.m. to 9:00 p.m. Employees must be willing to travel a radius of up to 100 miles from store to store.

Travel for this position should be expected up to 100% of the time.

Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience

Must be able to drive your own vehicle to and from UBIF locations up to 100 miles

High school diploma or G.E.D.

Willing to undergo and pass a background check including Criminal, Driving and Drug Test

Previous retail or customer service experience

Cell phone and device repair experience preferred

Competitive pay and benefits including health, dental, and vision

Retirement savings plan

Paid time off

Continuing education support

Ongoing training to grow your skills