Help Desk Specialist Level Ii - Columbus, United States - Northern Burlington County Regional School District

Northern Burlington County Regional School District

Verified Company

Columbus, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Help Desk Specialist Level II

Qualifications:

Proficiency with various platforms used within the organization, including Mac, Windows, Google, iOS, Android, and Chrome OS.
Technical certification and/or degree preferred; Microsoft, Apple, and/or Network certifications desirable.
Ability to troubleshoot, repair, and maintain hardware, software, peripheral devices, and identify network issues.
Demonstrated understanding of computer networks, enterprise systems, and system integration.
Proficient in using remote technologies to resolve issues.
Strong analytical skills with the ability to collect and analyze data, problemsolve, and make informed decisions.
Serviceoriented mindset with a flexible and adaptable personality.
Strong attention to detail in all tasks.
Effective verbal and written communication skills.
Must undergo a criminal history check and provide proof of US citizenship or legal alien status.

Responsibilities:

Manage and respond to help desk tickets according to the Director of Technology's guidelines.
Lead and collaborate with Help Desk Specialist Level I to effectively resolve support tickets and manage various projects.
Provide onsite support at different locations as required.
Perform hardware repairs and software/system upgrades as necessary and appropriate.
Execute projects as delegated by the Director of Technology.
Maintain current system integrations and implement additional integrations as identified and approved; including but not limited to Powerschool, Google, LinkIt, IEPDirect, MDR, MDM and other programs as necessary.
Be available outside of normal business hours, including evenings and weekends, based on district needs.
Maintain confidentiality in all aspects of the role.
Adhere to all district policies and regulations.
Undertake other duties and responsibilities as assigned by the Director of Technology, School Business Administrator/Board Secretary, or Superintendent of Schools.