Learning & Development Specialist - Phoenix, United States - Goodwill of Central & Northern Arizona

Goodwill of Central & Northern Arizona

Verified Company

Phoenix, United States

2 hours ago

Posted by:

Mark Lane

beBee recruiter

Description

2626 W Beryl Ave Phoenix Arizona, 85021,

Position Description:

Responsible for supporting and advancing the overall body of work for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities' Learning and Development (L&D) Team through analysis, adult learning principles, facilitation, and coordination of a variety of learning & development initiatives.

Essential Duties and Responsibilities:

Works across the Learning & Development and Human Resources leadership teams to capture and refine ideas linked to overall vision, strategy and operational plan.
Designs, delivers, tracks and analyzes learner data; presents recommendations to improve learning and learner experience based on data analysis and knowledge of adult learning principles.
Provides level1 support for learner questions/issues, partners with LMS Administrator and IT as appropriate to ensure resolution.
Supports overall learner experience through targeted communications and learning events before, during and after formal learning experiences.
Works across the L&D team to help identify, design, develop and distribute learning support tools to learners as part of overall instructional design approach.
Partners with LMS Administrator to ensure learner records are maintained and accurate.
Collaborates with various departments and business units on learning related initiatives, providing project management and administrative support as needed.
Provides support for the Learning Management System (LMS), SharePoint, Outlook Training Calendar, Survey Monkey, and other tools as needed.
Works across the Learning & Development and Human Resources leadership teams to support key performance management activities; assists in the development of communication and change management strategies; Provides followup support to ensure leaders have the tools and resources necessary for key performance management activities.
Works across L&D team to ensure course materials & resources are maintained, with version control, in a central location; ensures materials & resources are prepared and ready for all learning events.
Develops instructional materials for classroom learning, blended learning and elearning courses as needed.
Provides professional and engaging instruction and facilitation support for traditional classroom and virtual classroom experiences as needed.
As appropriate, attends GCNA learning council meetings.
Models Goodwill Core Values
Trust, Collaboration, Engagement, Ownership, and Innovation.
Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

High School Diploma, GED, or equivalent work experience.
One to two years previous experience in HR or L&D, preferred.
Experience with MS Office suite including Word, Excel, and Outlook.
Ability to work at a fast pace in a proactive and collaborative manner.
Outstanding interpersonal and organizational skills.
Excellent oral and written communication skills; customer service orientation.
Knowledge of adult learning theory.
Ability to deal with ambiguity and to deal with multiple priorities.
Ability to set high standards of performance for self and assume responsibility and accountability for successfully completing assigned tasks.
Experience creating materials and learning documents that are professional and polished.
Working knowledge of Learning Management Systems (LMS).
Experience planning, organizing and coordinating events or programs.
Ability to read and write English proficiently.
Ability to pass a background check and drug screen, where applicable for position.

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

5 Medical Plans
Employer Funded Health Reimbursement Account (HRA)
3 Dental Plans
Vision Plan
401K (Immediate participation upon hire)
Employer Paid Life Insurance
Employee Assistance Program (EAP)
Paid Time Off; Sick and Vacation
Paid Holidays
These are just a few highlights of our key benefit offerings

Become a valuable part of our team and work for a company which has been named a Best Place to work by the Phoenix Business Journal 4 out of the last 5 years.

Work for a company which has seen double digit growth year after year for nearly a decade. Work for a company which values diversity and is centered on success. Goodwill of Central & Northern Arizona - We Put People to Work