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    Client Relations Associate - Charlotte, United States - Vantage Concepts

    Vantage Concepts
    Vantage Concepts Charlotte, United States

    4 weeks ago

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    Description
    At Vantage Concepts, we value our partnered clients and share their vision of growth.

    Our success in creating these long-lasting promising business relationships is due to our dedicated Client Relations and Customer Service Team.

    Their determined efforts in providing our clients with excellent customer service has overall improved the quality of our client relations.

    With our client's upcoming expansion, we are looking to extend our Client Relations and Customer Service Team. If you are team-spirited, share a passion in cultivating relationships, and have a desire to assist others, then the Client Relations Associate role was made for you

    Responsibilities of a Client Relations Associate:
    Establish and maintain long-lasting business and client relationships
    Identify, troubleshoot, and provide clients with resolutions to their issues and concerns
    Maintain open communication between our clients, their consumers, and our Client Relations Associate Team
    Utilize product knowledge to upsell products and services as needed and assist our sales team in new client acquisitions
    Provide clients with an individualized purchasing experience and utmost customer service
    Coordinate with the sales team to ensure process orders are completed and installation dates are set
    Document client's contact information, ensure their purchase order is correct, and submit all information accordingly to our Senior Client Relations Associates
    Collaborate with fellow Client Relations Associates, and other Customer Service and Sales team members so that all sales targets are met

    The Ideal Candidate as a Client Relations Associate:
    High School Diploma or equivalent certification required
    Bachelor's Degree in Business Administration, Communications, Marketing, or other related fields preferred
    1-3 years of experience working in Client Relations, Customer Service, Hospitality, Sales, or other related fields preferred
    People-oriented and passionate about building relationships
    Charismatic and personable demeanor that transpires to fellow Client Relations Associates and other Customer Service team members
    Results-driven and self-motivated to improve interpersonal skills
    Practices active listening and is empathetic to client's concerns
    Solution-oriented and takes initiative in resolving unexpected challenges

    #LI-Onsite
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