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Store Associate, JW Hulme - Eden Prairie, United States - ShopHQ
Description
** Store Associate, JW Hulme**
**Job Category****:** JWH Acquisition Company **Requisition Number****:** STORE002008 Showing 1 location **Job Details**
**Description**
**LOCATION: GALLERIA, EDINA**
**ABOUT IMEDIA BRANDS:**
iMedia Brands, Inc. (Nasdaq: IMBI) is a leading interactive media company capitalizing on the convergence of entertainment, ecommerce, and advertising. The company owns a growing global portfolio of Entertainment, Consumer Brands and Media Commerce Services businesses that cross promote and exchange data with each other to optimize the engagement experiences it creates for advertisers and consumers.
**OVERVIEW**
J.W. Hulme is looking for an energetic, service focused Client Experience Associate to create an exceptional customer experience and become a brand ambassador for J.W Hulme. This dynamic individual will be responsible for maintaining an excellent client experience through completion of customer service duties, policies, and procedures in store and over the phone. Answering client inquiries/selling product through exceptional product and brand knowledge. Maintaining the cleanliness and displays of the store, merchandising, working with customers and offering outstanding customer service daily.
**ESSENTIAL JOB FUNCTIONS**
Opening and closing the store
Assist in-store customers with premier customer service
Assist customers with sales via phone and online services
Maintain up to date documentation of product repair process
Maintaining cleanliness and presentation of the store
Responding to customer inquiries via phone, email, and in-store
Point of Sale transactions and assisting with in-store/online returns
Merchandise and maintain store displays daily
Assisting in inventory input, organization and tracking
Serve as a resource for the coordination, execution, and communication of overall product information and detail for: Customer Service, product knowledge, company history
Communication and partnership with internal teams
Performs other duties as assigned
**QUALIFICATIONS / KNOWLEDGE, SKILLS & ABILITIES**
Visual Merchandising experience a plus
Prior retail experience focused on customer service (1yr minimum)
Experience with Shopify is a plus
Ability to establish strong rapport with customers- connect, create and build relationships with frequent customers
Demonstrate leadership skills
Proficient and adept in technology and office suites
Ability to multitask
High degree of organizational skill and problem-solving ability; specifically, the ability to work as a self-starter
Eager to learn about the many fields of retail business
Able to work well independently and in team setting
Articulate, mature, personable, and professional
Punctual, reliable, and honest
Open to working in St Paul and Edina locations
Able to work weekends
High School diploma or higher education required
iMedia Brands is an equal opportunity employer. We are committed to complying with all applicable laws providing equal employment opportunities to individuals regardless of sex/gender, sexual orientation, age, disability, race, color, ethnicity, religion, creed, national origin, or other protected characteristics as defined by state, federal, or local law.
The individual in this role must be able to perform the essential job functions with or without a reasonable accommodation. In the event that an applicant or employee wishes to seek a reasonable accommodation, please contact iMedias Human Resources department for further direction.
This job description is intended to convey the general nature and scope of the position and not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities as needed, and iMedia management reserves the right to amend the duties and responsibilities of this role at any time to meet business needs.
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