Store Associate, Hulme Galleria, Edina MN - Eden Prairie, United States - ShopHQ

Description

** Store Associate, J.W Hulme Galleria, Edina MN**

**Job Category****:** JWH Acquisition Company **Requisition Number****:** STORE001841 Showing 1 location **Job Details**

**Description**

**ABOUT JW HULME:**

J.W. Hulme Company is a designer and retailer of fine leather goods. Established in 1905, J.W. Hulme has a heritage of quality manufacturing, attention to detail, and the use of robust, long-lasting materials. While remaining proud of our heritage, we want to continue to evolve and be a compelling brand and retailer for today.

**OVERVIEW**

J.W. Hulme is looking for an energetic, service focused Client Experience Associate to create an exceptional customer experience and become a brand ambassador for J.W Hulme. This dynamic individual will be responsible for maintaining an excellent client experience through completion of customer service duties, policies, and procedures in store and over the phone. Answering client inquiries/selling product through exceptional product and brand knowledge. Maintaining the cleanliness and displays of the store, merchandising, working with customers and offering outstanding customer service daily.

**LOCATION: Galleria Mall in Edina, MN & Saint Paul, MN**

**ESSENTIAL JOB FUNCTIONS**

Opening and closing the store

Assist in-store customers with premier customer service

Assist customers with sales via phone and online services

Maintain up to date documentation of product repair process

Maintaining cleanliness and presentation of the store

Responding to customer inquiries via phone, email, and in-store

Point of Sale transactions and assisting with in-store/online returns

Merchandise and maintain store displays daily

Assisting in inventory input, organization and tracking

Serve as a resource for the coordination, execution, and communication of overall product information and detail for: Customer Service, product knowledge, company history

Communication and partnership with internal teams

Performs other duties as assigned

**QUALIFICATIONS / KNOWLEDGE, SKILLS & ABILITIES**

Visual Merchandising experience a plus

Prior retail experience focused on customer service (1yr minimum)

Experience with Shopify is a plus

Ability to establish strong rapport with customers- connect, create and build relationships with frequent customers

Demonstrate leadership skills

Proficient and adept in technology and office suites

Ability to multitask

High degree of organizational skill and problem-solving ability; specifically, the ability to work as a self-starter

Eager to learn about the many fields of retail business

Able to work well independently and in team setting

Articulate, mature, personable, and professional

Punctual, reliable, and honest

Open to working in St Paul and Edina locations

Able to work weekends

High School diploma or higher education required

iMedia Brands is an equal opportunity employer. We are committed to complying with all applicable laws providing equal employment opportunities to individuals regardless of sex/gender, sexual orientation, age, disability, race, color, ethnicity, religion, creed, national origin, or other protected characteristics as defined by state, federal, or local law.

The individual in this role must be able to perform the essential job functions with or without a reasonable accommodation. In the event that an applicant or employee wishes to seek a reasonable accommodation, please contact iMedias Human Resources department for further direction.

This job description is intended to convey the general nature and scope of the position and not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities as needed, and iMedia management reserves the right to amend the duties and responsibilities of this role at any time to meet business needs.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**