Representative, Customer Operations - Minneapolis - Coyote

    Coyote
    Coyote Minneapolis

    1 week ago

    Description

    Overview

    RXO (NYSE: RXO) is a leading provider of asset-light transportation solutions. RXO offers tech-enabled truck brokerage services together with complementary solutions including managed transportation, freight forwarding and last mile delivery. The company moves freight efficiently through supply chains across North America. The company is headquartered in Charlotte, N.C. Visit for more information and connect with RXO on Facebook, X, LinkedIn, Instagram and YouTube.

    Role

    As a Representative, Customer Operations, you will be responsible for executing daily activities for customer accounts, focusing on account growth and efficiency by fostering strong relationships and understanding customer commitments. Operations Reps perform load management, handle scheduling, and ensure service quality while aiming to maximize profitability.

    Responsibilities

    Daily Tasks & Responsibilities (include, but not limited to):

    • Support Sales with managing the branches key accounts.
    • Provide spot rates, calculate costs, and pursue additional business opportunities through spot, project, or annual agreements.
    • Enter loads and confirm notes about the status of shipments.
    • Schedule pickup and delivery appointments with warehouses and customers
    • Track the status of shipments from inception to delivery and communicate with the customer on the status of the shipments.
    • Handle any issues that arise on shipments and share information and updates with the customer.
    • Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete.
    • Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group
    • Prioritize the daily workload and focus of your accounts, including load entry, tracking, and reporting.
    • Monitor report cards

    Benefits

    • Comprehensive medical, dental, vision, and life insurance coverage
    • Retirement 401(k) featuring employer match
    • Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
    • Employee Assistance Program (EAP)
    • Industry-leading mental health resources
    • Complimentary membership to Peloton
    • Access to LinkedIn Learning for continuous skill enhancement
    • Paid time off and paid parental and disability leave
    • 3 paid community service days annually

    Important Notice to US Applicants

    Coyote is an at-will employer. We are an Equal Opportunity Employer. Please view Equal Opportunity Posters provided by the OFCCP.


    #J-18808-Ljbffr

  • Work in company

    Representative, Customer Operations

    Only for registered members

    The Representative, Customer Operations will execute daily activities for customer accounts focusing on account growth and efficiency by fostering strong relationships and understanding customer commitments. · ...

    US-MN-Minneapolis Full time

    3 weeks ago

  • Work in company

    Customer Operations Manager

    Only for registered members

    The Customer Operations Manager focuses on front-of-the-house processes and customer service to maximize revenue as a leader on the Customer Operations team1-3 years' experience in Customer Service or Operations. · High School Diploma required, Bachelor's Degree preferred  · Mode ...

    Minneapolis Full time

    1 month ago

  • Work in company

    Customer Operations Manager

    Only for registered members

    The Customer Operations Manager focuses on the front-of-the-house processes and customer service to maximize revenue as a leader. · Responsible for daily customer operations and revenue generation; leads processes to meet customer expectations; resolves issues ensuring a positiv ...

    Minneapolis, MN, United States

    6 days ago

  • Work in company

    Director of Customer Delivery Operations

    Only for registered members

    The Director of Customer Delivery Operations & Analytics will be responsible for providing meaningful business reporting, · analytics and tooling to drive productivity and efficiency metrics for the business as we scale. · ...

    Minneapolis

    2 weeks ago

  • Work in company

    Senior Manager, Customer Success Operations

    Only for registered members

    We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential.We are a Remote First organization with a strong commitment to excellence, innovation and customer satisfaction. · You will shape the operational and analyt ...

    Minneapolis $115,000 - $140,000 (USD)

    5 days ago

  • Work in company

    Customer Operations System Manager

    Only for registered members

    This is the leading technology platform for home and community-based care. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. · ...

    Minneapolis $110,000 - $125,000 (USD) Full time

    1 month ago

  • Work in company

    Customer Support Operations Manager

    Only for registered members

    The Customer Support Operations Manager provides leadership direction and oversight to the Customer Support Manager (CSM) team. This position is responsible for operational performance personnel development financial contribution customer satisfaction and strategic alignment of p ...

    Roseville, MN

    2 weeks ago

  • Work in company

    Customer Support Operations Manager

    Only for registered members

    +The Customer Support Operations Manager provides leadership, direction and oversight to the Customer Support Manager (CSM) team. This position is responsible for operational performance, personnel development, financial contribution , customer satisfaction and strategic alignmen ...

    Roseville Full time

    2 weeks ago

  • Work in company

    Customer Operations Leader

    Only for registered members

    +Job summary · Cretex Medical is a leading contract manufacturer of precision components and assemblies for the medical device industry. The Customer Operations Leader will manage and direct the efforts of the Customer Service department to ensure a high level of customer satisfa ...

    Brooklyn Park $100,900 - $151,300 (USD)

    1 week ago

  • Work in company

    Customer Operations Leader

    Only for registered members

    The Customer Operations Leader will manage and direct the efforts of the Customer Service department to ensure a high level of customer satisfaction while operating within the company's quality, regulatory, and budgetary constraints. · Responsibilities:Manage hire train personnel ...

    Brooklyn Park $100,900 - $151,300 (USD)

    1 month ago

  • Work in company

    Customer Finance Operations Coordinator

    Only for registered members

    We are hiring a Customer Finance Operations Coordinator- 'Trade Spend Coordinator' in our Hopkins, MN location. · This person will manage trade promotions by overseeing audits, payments, and compliance while analyzing deductions and trends to improve accuracy efficiency and profi ...

    Hopkins $24 - $26 (USD) Full time

    1 month ago

  • Work in company

    Customer Operations Manager

    Only for registered members

    The Customer Operations Manager is the single-threaded owner for supply chain success across it's assigned major retail and/or distributor accounts. · Daily collaboration with internal Customer Service, Logistics, and Supply Planning team to translate your inventory pushes/pulls ...

    Plymouth $90,000 - $110,000 (USD)

    1 month ago

  • Work in company

    Customer Finance Operations Coordinator

    Only for registered members

    We are hiring a Customer Finance Operations Coordinator- 'Trade Spend Coordinator' in our Hopkins, MN location. · This role involves managing trade promotions by overseeing audits, payments and compliance while analyzing deductions and trends to improve accuracy efficiency and pr ...

    Hopkins $24 - $26 (USD)

    1 month ago

  • Work in company

    Head of Customer Experience Operations

    Only for registered members

    The Head of CX Operations is responsible for defining and executing the operational strategy that supports the end-to-end post-sales customer lifecycle. · Leading the design and operationalization of strategies that improve customer retention, reduce churn, and increase lifetime ...

    St Paul, MN

    1 month ago

  • Work in company

    Customer Operations Sr Rep

    Only for registered members

    This role requires managing premium billing and reconciliation for Employer Market clients. · Premium Billing & Clearing: Generate invoices, clear premium payments, and resolve mismatches daily. · Billing Adjustments: Process coverage changes, retroactive updates, and corrections ...

    Saint Paul $18.27 - $31.73 (USD)

    1 month ago

  • Work in company

    Customer Operations Sr Rep

    Only for registered members

    The Home Office Billing team plays a critical role in managing premium billing and reconciliation for Employer Market clients. As a Customer Operations Senior Representative, you will work directly with clients and internal partners to resolve billing issues, maintain accuracy, · ...

    St Paul, MN

    1 month ago

  • Work in company

    Remote Customer Operations Assistant

    Only for registered members

    This role supports clients by managing reservation details documentation and scheduling activities. · The ideal candidate is organized detail-focused and comfortable working with multiple systems.Coordinate reservation details · Maintain accurate client records · Review and conf ...

    St Paul

    1 week ago

  • Work in company

    Customer Operations Sr Rep

    Only for registered members

    +The Customer Operations Sr Rep will work directly with clients and internal partners to resolve billing issues maintain accuracy and uphold service excellence. · +Premium Billing & Clearing: Generate invoices clear premium payments resolve mismatches daily. · Reconciliation: Per ...

    St. Paul $18.27 - $31.73 (USD) Full time

    1 month ago

  • Work in company

    Customer Finance Operations Coordinator

    Only for registered members

    +Job summary · We bring families and communities together through great food. Join our team and see the opportunities are real, and the sky is the limit;+ResponsibilitiesManage customer trade programs, · ...

    Hopkins, MN

    1 month ago

  • Work in company

    Customer Finance Operations Coordinator

    Only for registered members

    We are hiring a Customer Finance Operations Coordinator- 'Trade Spend Coordinator' in our Hopkins, MN location. · We bring families and communities together through great food. Join our team and see the opportunities are real, and the sky is the limit; this isn't just a job, it's ...

    Hopkins, MN, United States

    1 month ago

  • Work in company

    Operations & Customer Service Specialist

    Only for registered members

    The Operations & Customer Service Specialist supports the daily operations of Homes for Heroes by managing customer inquiries, · assisting with onboarding, providing backup support for the Affiliate Engagement Consultant (AEC), tracking failed payments, · coordinating closing fol ...

    Minnetonka, MN

    1 month ago

Jobs
>
Minneapolis