Head of Customer Experience Operations - St Paul, MN

Only for registered members St Paul, MN, United States

1 month ago

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Job Summary

The Head of CX Operations is responsible for defining and executing the operational strategy that supports the end-to-end post-sales customer lifecycle.

Responsibilities

  • Leading the design and operationalization of strategies that improve customer retention, reduce churn, and increase lifetime value.
  • Partnering with Sales, Customer Success, Renewals, and Services to align post-sales motions and ensure seamless customer handoffs.

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