Byram Healthcare, Service Desk Analyst - Downers Grove, United States - Byram Healthcare Centers Inc

Byram Healthcare Centers Inc

Verified Company

Downers Grove, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

At Owens & Minor, we are a critical part of the healthcare process.

As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care.

Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

Medical, dental, and vision insurance, available on first working day
401(k), eligibility after 30 days of employment
Employee stock purchase plan
Tuition reimbursement
Development opportunities to grow your career with a global company

The Service Desk Analyst will provide level one technical support for internal customers to help resolve computer hardware, software, or other technical issues independently or while working closely with other IT department members.

ESSENTIAL JOB FUNCTIONS:

Answers and resolves 3550 inbound incidents per day over the phone, remotely, or in person efficiently and professionally at a large corporate service desk.
Offering a variety of Level One solutions by diagnosing hardware, software, printing, and network connectivity issues including LAN, WAN, WLAN, and VPN access in Windows 7/10 and Microsoft Office 2016 & 365 environment.
Configures hardware including desktops, laptops, mobile devices, servers.
Deploys images and customizes the software based on provided work instructions.
Maintains and protects assets and property including spare parts, clientsupplied products, loaners, tools, test equipment, etc.
Proficiently Manages the resolution of inbound incidents; balancing the need for customer service and issue resolution.
Effectively Translates moderately complex, technical concepts into easytounderstand language to assist nontechnically oriented customers.
Records all interactions with customers in an incident management tracking tool (ServiceNow).

EDUCATION & EXPERIENCE REQUIRED:

Bachelor's degree or 2+ years of ITrelated experience
Or any combination of experience or education
Experience with a networked computer environment
Experience Working with a knowledge base or knowledge tool

KNOWLEDGE SKILLS & ABILITIES:

Knowledge of Windows 7/10, Office 2016 & 365, Active Directory, remote tools (Altiris, Dameware, FastSupport), and iPhone support
Airwatch Agent, Bitlocker, and Sophos Safeguard experience a plus
Ability to work under moderate supervision
Strong Communication skills
Conduct tasks and assignments as directed
Contribute to team objectives and goals
Manages time and resources effectively through the organization, multitasking, delegation, time management skills

ADDITIONAL REQUIREMENTS:

Ability to travel up to 510%
May be required to travel to secondary location 12 times per month as needed
May be required to stand for some or part of the day
Moderate to heavy lifting may be required
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin physical or mental handicap, disability, age, or status as a disabled veteran or veteran of the Vietnam era._

Owens & Minor is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.