Ocean Import Specialist - Houston, United States - Total Quality Logistics (TQL)

Total Quality Logistics (TQL)

Verified Company

Houston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About the role:

As an Ocean Import Specialist for TQL Global, you will be instrumental in the growth and development of the ocean freight forwarding business of TQL Global.

You will be responsible for coordinating all aspects of ocean import shipments, communicating with internal and external stakeholders, maintaining accurate records and delivering high-quality customer experiences.

What's in it for you:

Health, Dental, and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match
Up to $5,000/year in tuition reimbursement
Employee referral bonus opportunities
We win wherever we go
Voted a
Fortune 100 Best Companies to Work For (2023) and
Forbes America's Best Employers (2022)

What you'll be doing:

Coordinate and manage all aspects of ocean import shipments, from booking through delivery, ensuring timely and efficient delivery of goods in order to deliver highquality customer experience.
Communicate with overseas agents, carriers, and other service providers to arrange and confirm shipment details, including booking, documentation, tracking and tracing, customs clearance and delivery.
Prepare and review shipping documents, including bills of lading, invoices, and customs declarations, to ensure accuracy and compliance with regulatory requirements.
Track and monitor the status of import shipments, providing regular updates to clients and internal stakeholders on shipment progress and any potential delays or issues.
Work closely with customs brokers and regulatory authorities to ensure smooth clearance of imported goods, resolving any customsrelated issues or discrepancies as needed.
Collaborate with internal departments to address client inquiries, provide support, and resolve shipmentrelated issues.
Maintain accurate and uptodate records of import shipments, including tracking information, documentation, and financial data, using appropriate systems and software.
Adhere to internal and external KPIs and deliver exceptional compliance audit scores
Stay informed about industry trends, regulatory changes, and best practices in ocean transportation, and proactively identify opportunities for process improvement and cost savings.
Provide excellent customer service to clients, addressing their needs and providing solutions promptly and professionally.

What you need:

Bachelor's degree in logistics, supply chain management, or a related field preferred.
Minimum of 5 years of experience in ocean import operations in a freight forwarding or logistics environment.
Strong knowledge of ocean freight documentation, customs regulations, INCO terms, and international trade practices.
Excellent communication skills, both verbal and written, with the ability to interact effectively with clients, vendors, and internal teams.
Detailoriented with strong organizational and multitasking abilities, capable of managing multiple shipments simultaneously.
Problemsolving skills and the ability to work well under pressure in a fastpaced environment.
Customerfocused mindset with a commitment to delivering highquality service.

Where you'll be: 5005 Mitchelldale Street, Suite 100, Houston, TX 77092