Executive Housekeeper Manager - Ocean City, United States - Holiday Inn Express and Suites West Ocean City

Description

Holiday Inn Express & Suites

Job Title:
Executive Housekeeper


Reports To:
Director of Operations, General Manager


Supervises Directly:
Assistant Executive Housekeeper, Room Attendants, House person(s), & Laundry Personnel


SUMMARY:

To supervise and coordinate all Housekeeping Department activities of hotel in order to ensure the highest standards of hotel cleanliness and guest satisfaction within allotted budget.

QUALIFICATIONS:

To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner, and the individual must be punctual and have a good attendance record, and have reliable means of transportation to work.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential_

- functions._


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Supervises and motivates all Housekeeping Department staff. Carries out supervisory responsibilities in accordance with the Company's policies, training programs, and applicable laws.

Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Motivates employees by creating a pleasant work environment. Establishes pride and emphasizes job importance for Company and employees.
• Establishes standards and procedures for work of housekeeping staff and enforces Company policies and procedures.
• Assigns duties and shifts to housekeeping department employees.
• Ensures all housekeeping staff receive adequate training on established cleaning procedures.
• Observes and coaches housekeeping staff performance to ensure adequate services and adherence to Company policies and procedures and established housekeeping procedures. Implements timely and effective corrective actions when necessary.
• Trains and oversees employee compliance with OSHA standards regarding proper usage and dilution of chemical products, equipment safety and usage, as well as bloodborne pathogen precautions and procedures. Refers to Hospitality Risk Management Procedure Manual for all OSHA standards.
• Communicates verbally and in writing with all levels of employees.
• Attends periodic meetings with General Manager and/or department heads, conducts meetings at designated intervals with housekeeping staff.
• Plans work schedules to ensure adequate service and control of labor costs.
• Completes required paperwork on a timely basis, including personnel forms, AM/PM reports and other written reports as necessary.
• Inspects and evaluates physical condition of guest rooms and public areas of establishment and works closely with other departments (i.e., front office manager and engineer on maintenance and repairs) to ensure high level of customer satisfaction.
• Submits to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space.
• Regularly inventories supplies and equipment and purchases supplies as needed within budget.

Issues and controls uniform inventory.

• Inspects rejected linen, determine items to be discarded and keeps inventory records.
• Manages special projects such as scheduling rooms for deep cleaning and assists with special requests from General Manager or other hotel staff.
• Cleans rooms, public spaces and does laundry as needed.
• Understands government regulations affecting hotel's operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
• Understands hotel's MANAGER ON DUTY PROGRAM, following MOD Manual guidelines and Risk

Management Manual procedures when responding to incidents.

• Watches for suspicious activity; may patrol public rooms, investigate disturbances, and warn troublemakers; reports any problems to local law enforcement, Hotel Security, or General Manager, as applicable.
• As required of all hotel associates, assists any customer or potential customer in a prompt, courteous, friendly, and helpful manner at all times.
• Other duties and responsibilities as assigned.

EDUCATION and/or EXPERIENCE:
High School diploma or general education degree (GED) required.

Requires two-four plus years of occupationally-significant combination of vocational education, apprentice training, on-the-job training, and essential experience in less responsible hotel skill level and management positions.

COMPUTER SKILLS:
Should have sufficient computer skills that will allow the individual to be able to use, in a proficient manner, certain Company-issued software programs such as Microsoft Word and Quore for purposes of communication, ordering supplies, and overall management of housekeepin