Care Navigator - Los Angeles, United States - Public Health Institute

Public Health Institute

Verified Company

Los Angeles, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

POSTING NUMBER:
#1845

POSITION TITLE:
Care Navigator

CLOSING DATE:
Until Filled

LOCATION:
Los Angeles, CA

The Public Health Institute (PHI) is an independent, nonprofit organization dedicated to promoting health, well-being, and quality of life for people throughout California, across the nation and around the world.

As one of the largest and most comprehensive public health organizations in the nation, we are at the forefront of research and innovations to improve the efficacy of public health statewide, nationally, and internationally.

PHI was distinguished as one of the top 50 "Best Non-Profit Organizations to Work For" by the Non-Profit Times in a national search.

Position Summary:

The Care Navigator is a key role in the AC Care Alliance (ACCA) Advanced Illness Care Program.

These individuals provide front-line support for members of the community, referrals from health care systems, and ACCA congregants who are caregivers and individuals with advanced illness.

The program is currently in several counties in the San Francisco Bay Area and now in Los Angeles.

The AC Care Alliance Advanced Illness Care Program (ACCA-AICP) is a community-based, person-centered, care navigation intervention serving individuals with advanced illness and their caregivers in partnership with health, faith, and community organizations.

Founded in the African American faith community, it is free of charge and respects the needs and wishes of the participant, whatever their culture and faith.

Care Navigators are trained members of the community who walk alongside participants providing trusted referrals, resources and specially designed tools to empower them to achieve their identified goals.

The intervention Is holistic in its approach by focusing on participant needs within our

Five Cornerstones:
spiritual, health (physical and emotional), social, advance care planning, and caregiving. This incorporates foundational skills in motivational interviewing, storytelling and story-listening to better understand the multiple needs of each participant.

Navigators are also trained to use each of the 10 tools developed for the cornerstones of the AICP as well as the case management technology solution to document their work.

Services are delivered in three stages through a series of 5-12 visits, half in-person half via phone, approximately over a six-month period.

The ACCA extends capacity for advanced illness care beyond the traditional health delivery system, ridging the gap between health delivery systems, community organizations, and faith-based communities.

The position is required to do local travel for up to 75% of the time.

Essential Duties & Responsibilities:

Program Outreach and Participant Eligibility

Collaborate with Pastors and leadership of assigned church(es), including work with leader(s) of sick and shutin ministries to educate them on the ACCA-AICP and encourage referrals.
Conduct outreach activities to provide information on the ACCA-AICP to referred patients and congregants, churches, and community organizations.
Through referral and outreach, identify individuals who can benefit from and may qualify for the ACCA-AICP.
May assist other team members with facilitating trainings on AICP related topics.
Determine program eligibility for identified individuals from the health systems, community, or ACCA congregations.

Delivering Program Intervention

Review consent forms and provide program overview for individuals.
Obtain consent from individuals to enter into working relationship.
Conduct assessment of the 5 cornerstone needs and gather intake information.
Clarify areas of need, available resources and sources of supports, and develop a plan in collaboration with individual.
Provide individuals with a packet of tools and resources that aligns with their personal program.
Facilitate access to services, taking care to empower individuals to take active steps to access resources.
Provide up to 12 visits, via phone and inperson for each individual.
Assist with problemsolving among individual, family, and health care providers.
Partner closely w/ faith & health ministry leaders of assigned churches, for churchspecific referrals.
Comply with all HIPAA confidentiality requirements.

Program Documentation

Utilizing online case management system, track & document required program activities during visit, but no later than 48 hours of occurrence.

Trainings and Supervision

Attend bimonthly ACCA team meetings virtually, and inperson at ACCA Los Angeles region churches.
Supervise volunteers, as applicable.
Assist with training for new Care Navigators and Care Team members, as requested.
Collaborate w/ ACCA Regional and Central Leadership Team to improve personal performance.

Conduct local travel for up to 75% of the time.

Perform other duties as assigned.

Minimum Qualifications: