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Associate Client Success - Rockledge, United States - Penn Foster Inc
Description
Full-timeDepartment: 260 - Performance Management
Company Description
Privia Health is a national physician platform transforming the healthcare delivery experience. We provide tailored solutions for physicians and providers, creating value and securing their future.
Through high-performance physician groups, accountable care organizations, and population health management programs, Privia works in partnership with health plans, health systems, and employers to better align reimbursements to quality and outcomes.
Job DescriptionTravel Required:
Yes, 50%
Overview of the Role:
The
Associate Client Success & IT Director in
Florida
is responsible for managing a portfolio of clinically integrated multi-specialty practices and working with HealthFirst to drive overall performance results.
Primary Job Duties:
Individual Contributions:
Serve as a primary point of contact for MSO joint venture between Health First and Privia as it relates to operational and technology services
Work with IT counterparts and consultants to identify root causes of any performance issues with technology platforms, including but not limited to the EMR and practice management system(s).
Work with individual providers and administrative staff to optimize network, hardware, software, and technology workflows.Project management and large scale operations and technology change efforts, including system upgrades, software implementations, and broader system migrations.
Act as liaison between Care Centers and key Privia business functions to drive alignment, set expectations, and help optimize service delivery.
Re-engineer process flow for technology tickets to efficiently effectuate needed changes with user credentials and access standards.Create and report on KPI trends and performance, highlight key insights and strategize on opportunities to improve end user efficiency.
Acts as a SME for Privia Health's technology platform and workflows and liaison to other Privia stakeholders.Work with the Operations Consultants to remain closely aligned on supporting markers of success for market clients
Oversee the successful completion of compliance requirements by all needed participants within the portfolio
Assist with changes, updates, and ongoing issue resolution to drive the success of the client's digital front door presence
Serve as a communication liaison between clients and our internal teams to ensure prompt response, resolution, and follow up as needed
Provide top-notch customer service to physician practices to ensure issues are resolved and clients are satisfied
Collaborate with key stakeholders, both internally and client facing, as it relates to administrative and IT related issue tracking and resolution
Work closely with clients to launch participation of available group purchasing options
Provide key market updates via professional communications to all clients in the portfolio
Provide additional value for clients by providing exemplary account management oversight
Expertly leverage available technology platforms for reporting needs, project planning, and providing EMR assistance to clients (schedule template builds, building and generating reports as applicable, ad hoc EMR updates and changes, updating and maintaining project planning software, ensuring CRM accuracy and reporting, and sprint planning)
Qualifications
Bachelor's degree preferred. Healthcare Master's or MBA preferred
Previous healthcare experience required; working with physicians and medical group staff preferred
Managed multiple projects while providing exceptional client service
Experience in hospital or physician office setting including knowledge of physician office workflow and processes
Must possess reliable transportation
Ability to work with different professional levels of stakeholders to include clinic leadership, providers, and senior market leadership
Must comply with HIPAA rules and regulations
Interpersonal Skills & Attributes:
Collaborative, customer-focused and able to create visible value
Bright and analytical. Turns the unknown into knowledge in short order
Able to have honest, difficult conversations with doctors
Skilled in establishing and maintaining effective working relationships with providers, management, clients and staff, in order to gain client trust
Team approach to working with others, ability to perform a variety of duties within any work-day and organizational skills from planning to execution of tasks and projects
Process oriented with the ability to effectively see projects to fruition
Expresses ideas clearly and effectively, motivates the listener to action
Positive attitude toward company, work, clients, management, and team members
Uses a customer-focused approach in dealing with conflict and resolution of problems
Attention to detail, both individually and in the oversight of the team's work products
Ability to work in a very fast-paced and changing work environment
Self-directed and resourceful
Excellent communication and client facing skills
Excellent organizational skills
Technical aptitude
Embodies absolute professionalism despite circumstances
Additional Information
All of your information will be kept confidential according to EEO guidelines
Technical Requirements (for remote workers only, not applicable for onsite/in office work):
In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed.
This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.
Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work.
Privia is a better company when our people are a reflection of the communities that we serve.Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.
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