Applications Specialist - Los Angeles, United States - Durst Image Technology US

Durst Image Technology US

Verified Company

Los Angeles, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Durst Image Technology US has been an industry leader in Digital Imaging for over 80 years.

Established in 1936, Durst is a fast-growing company based in Rochester, NY that sells and services large format, label, and corrugated ink jet printers in North America.

Our customers are commercial service providers and industrial enterprises, with products requiring a printed surface design.
At Durst, you frequently hear "This is the best job I've ever had" from HQ and field employees alike.

We are a financially strong, growing company with products and technology that are on the cutting edge of the digital printing market.

You get to form strong relationships with customers and delight them with outstanding service. You'll have the satisfaction of knowing you made a positive, lasting impact every day. And, you can rest assured that Durst has your back.

You can ask literally anyone in the company for help with anything and they are more than happy to assist.

Leaders are respected because they walk the walk. Durst prides itself on continued personal and professional development and treating employees like family.

Position Summary

You will be tasked with providing knowledge and expertise in the usage of Durst Tau Digital Printers, Durst Workflow Front End Software and associated Servers, Advanced Application Software Support, and become a product specialist to Durst Customers in North America.

Key Responsibilities

Provide level three customercritical customer support, installation and product beta support & roll out, working jointly with multiple Durst teams to quickly resolve complex mission critical issues within a stringent time frame.
Resolve these critical customer issues, ranging from down equipment to knowledge gaps.
Continued development and learning of the new technologies and constantly changing procedures of the job, while maintaining a backlog of previous procedures and technologies.
Responsible for instruction, content and presentation of customer training and/or employee training.
Become proficient in operating and demonstrating all assigned Durst printers with expectation to back fill for team members.
Continuous equipment education to gain an excellent working knowledge of Durst equipment (software/hardware).
Provide Sales Team support for demonstrations and/or "best in class" samples for potential sales opportunities.
Assure the quality and timeliness of samples, demonstrations and training provided in support of sales or service team.
Provide advice and direction to customer regarding printing environment conditions required for optimal performance.
Maintain professional image in the Durst US training, demonstration centers and customer locations.
Complete all jobrelated administrative aspects (reports, time/expense reporting, etc.) on time and error free.

Travel Requirements
Travel is required for training, onsite service calls, and tradeshows throughout North America and ranges from 80-90% overnight stays.

Travel to Europe for training may be necessary and the ability to maintain a US passport is required for employment at Durst.

A non-restricted driver license is a requirement for continued employment at Durst.

Job Qualifications

Indepth understanding of digital imaging technology and workflow
Strong working knowledge of Digital Front End Software, e.g. Esko
Willingness and experience for extensive travel demands (up to 80%)

- "Customer First" attitude

Proficient in all aspects of computer operation
Clear, concise verbal and written communication skills
Collaborative approach, interacts well with team members and customers
Strong attention to detail and concern for quality
Strong planning and organizing skills
Ability to lift 75 pounds; e.g. move sample media material.

Durst Image Technology US LLC and Vanguard Durst Digital Printing Systems LLC are committed to equal employment opportunity and to providing a workplace free from harassment and discrimination.

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Pay:
$90, $110,000.00 per year