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Service Manager - North Little Rock, United States - SSI Fire & Safety Holdings, LLC.
Description
Job Description
Job DescriptionState Systems, Inc.
Job Title: Service Manager / Inspection Coordinator
Department: Low Voltage Division
Reports To: General Manager – Low Voltage Division
FLSA Status: Non-exempt
Summary:
Responsible for the scheduling of service calls and inspection, processing, and invoicing of service and service installations from start to end by performing the following duties.
*NO AGENCIES PLEASE*
Requirements:
· Excellent Communications skill, both verbal and written.
· Excellent in multi-tasking and organizational skills.
· Self-motivated with strong attention to detail.
· Proficient in Microsoft Windows: Microsoft Office.
· Dependable with the want, and ability to get the job completed.
· Must have a positive attitude.
· Preferred five years of low voltage and fire alarm experience.
· Interested in learning new systems and processes.
Essential Duties and Responsibilities:
· Supervise Service Technicians and Low Voltage Inspectors.
· Takes customer service calls for the Low Voltage Division and initiate appropriate responses.
· Responds to incoming service messages within 8-hours of receiving the message.
· Provide support to technicians in the field.
· Prepares schedules for monthly inspections, new installations, and other services for the Low Voltage Division.
· Work closely with Service Sales Representatives as well as Inspection Sales Representatives
· Obtain information needed for new customer creation.
· Assist with the setup new customers in computer system.
· Assist in entering recurring and demand service request orders in computer system.
· Process service request orders in computer system through the processing of invoices, sending invoices to customers, and scanning and uploading invoice copies and work order documents to document management system.
· Possess advance computer skills.
· Proficient in Microsoft Excel, Word and other MS Office products.
· Other duties as assigned.
Company Overview:
State Systems is a privately owned total protection company based in Memphis, Tenn., that seeks to embody its mission of protecting life and property into every client and product every day. Long-known in the Mid-South for its family-owned leadership and life safety systems, the company's longest-standing and best-known services - such as fire protection equipment, training and cleaning services - have been enhanced by new technology services such as network integration, structured cabling systems and wireless support.
By operating with the utmost integrity, offering superior products and excellent customer service, State Systems has positioned itself as a leader in numerous industries providing a wide range of products and services through four divisions: Fire Protection, Cleaning Services, Technology and Low Voltage. Each division features highly trained and industry-certified professional technicians to install and maintain your system to perform as specified.
With years of proven experience in designing and fitting clients with engineered systems, State Systems is committed to finding the right solution for you. Whether you need a stand-alone product or a custom-fitted total integration system, you can trust State Systems to provide top-of-the-line products backed by a highly knowledgeable and dedicated staff.
See our website for more information:
Job Type: Full-time
Benefits:
· Competitive starting wage
· 401(k) / 401(k) matching
· Health insurance
· Dental insurance
· Vision insurance
· Life insurance
· Voluntary insurance
· Logo attire
· Employee assistance program
· Flexible spending account
· Health savings account
· Opportunities for advancement
· Paid time off
· Holiday pay
· Professional development assistance
· Referral program
· Accident & critical illness benefits
· Hospital indemnity benefits
· Pet insurance
· Wellness benefits
State Systems is committed to helping you achieve your best health & rewards you for taking part in a wellness program.
An Equal Opportunity Employer: EEO/Drug Free/M/F/Disability/Veterans
Schedule:
· 8-hour shift
· Monday to Friday
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