Customer Service Manager" - Sherwood, United States - Titan Industries

Titan Industries

Verified Company

Sherwood, United States

3 weeks ago

Posted by:

Meredith Sinclair

beBee Recruiter

Description

BusinessBike is booming

Because we make bike leasing as easy as riding a bike - for companies, employees, self-employed individuals, and specialized dealers.
Many are already benefiting from the advantages of company bicycles. And for years, we have been writing one success story after another with it.
Together, we want to inspire even more people to ride their bikes. That's why we are looking for talented individuals who want to make a real impact. If you want to be at the forefront, then BusinessBike is the right place for you.

What you'll be doing:

You will take on the disciplinary and professional leadership of a team of at least 30 people together with your supervisors.
You always keep the requirements of our customers and specialized dealers in mind. You also don't lose sight of the needs of our B2C customers.
You will manage and coordinate our external partners and service providers.
Together with your team, you will ensure excellent customer service and compliance with our service level agreements.
Continuous optimization and automation of processes and tasks are also part of your responsibilities.
By expanding our service portfolios, you will create an outstanding service experience and increase customer satisfaction.
As a true team player, you enjoy interacting with external partners and internal teams.