Seasonal Jr Wagering Hardware Specialist - Wilkes-Barre, United States - BetMakers Technology Group

Description

• Provides support with installations and setting up wagering hardware systems, including betting terminals, and other relevant peripherals. Ensure proper integration and connectivity with backend systems;
• Provides support in performing routine maintenance, diagnostics, and repairs on wagering hardware to minimize downtime and ensure optimal performance. Identify and resolve hardware issues promptly, including faulty components, connectivity problems, and software glitches.
• Diagnose and troubleshoot hardware issues, performing repairs and replacing defective parts on Point of Sale Terminals;
• Utilising tablets to log all service requests and actions logs on all maintenance activities performed using ServiceNow
• Tracking monitoring systems through the OneWatch platform;
• Acting on alerts that are generated through the ServiceNow;
• Conduct rigorous testing of wagering hardware systems to ensure compliance with regulatory standards, accuracy of calculations, and seamless functionality. Perform functional tests, stress tests, and user acceptance tests as required;
• Ensure compliance with industry regulations and security standards related to wagering hardware. Implement appropriate security measures, such as data encryption and access controls, to safeguard customer information and prevent unauthorized system access;
• Performs all other related and compatible duties as assigned;
• Assists Mutuel clerks with problem transactions related to malfunctions;
• Provide technical support and guidance to customers and internal staff regarding betting hardware systems, resolving inquiries and issues promptly.

• Ability to lift up to 50 lbs.
• High school diploma or equivalent; additional technical certifications or relevant education is a plus;
• One to two years related experience;
• Knowledge of wagering hardware systems, including betting terminals, kiosks, printers, and scanners. Proficiency in hardware installation, configuration, maintenance, and troubleshooting. Familiarity with networking protocols, connectivity, and peripheral interfaces;
• Excellent problemsolving and analytical skills to diagnose and resolve hardware issues efficiently. Ability to identify potential problems and proactively implement preventive measures. Strong attention to detail and ability to work under pressure;
• Effective communication skills to provide technical guidance, deliver training, and interact with stakeholders at all levels. Ability to collaborate with crossfunctional teams and external vendors to achieve common objectives;
• Knowledge of gambling industry regulations and security standards. Familiarity with data protection and privacy regulations. Ability to ensure wagering hardware systems meet regulatory requirements and maintain high levels of data security;
• Strong technical knowledge of wagering hardware systems, including terminals, kiosks, selfservice machines, and peripheral devices;
• Must be authorized to work in the United States;
• Must be capable of obtaining appropriate gaming and racing licenses as required by local regulators.