Customer Care Specialist - Gurnee, United States - Holland Roofing

Holland Roofing
Holland Roofing
Verified Company
Gurnee, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

CUSTOMER CARE SPECIALIST

Responsibilities and Duties:


  • Acquire full knowledge of all DeVroomen Programs
  • Manages main phone line and transfers calls
  • Work with customers to resolve issues
  • Collaborate with Production Team to resolve issues
  • Follow up with existing customers to build relationships and upsell on our products
  • Communicate with sales staff and customers about orders (sold out, quantity change, etc. )
  • Maintain updated records
  • Prepare and mail bid books and other sales materials
  • Assist online and walkin customers

Administrative Tasks:

  • Manages main phone line and transfers calls
  • Maintain updated records
  • Prepare and mail bid books and other materials
Additional responsibilities and duties as required to support the team when requested


Qualifications:


  • Excellent computer skills
  • MS Office power user: utilizing Microsoft Excel, Word, Outlook, Google Drive,
  • Excellent verbal and telephone skills
  • Strong problemsolving skills
  • Attention to detail
  • Excellent written and verbal communication skills
  • Planning and organization skills
  • Professionalism and integrity
  • Teamwork and relationshipbuilding
  • Goal oriented
  • Experience in B2B Sales
**Must pass a Background check.
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