On Call Banquet Server - Washington, United States - Sonesta
Description
Job Description Summary
To provide efficient friendly customer service at all times and to maintain a clean, professional top quality Banquet experience for all guests.
- Must have complete knowledge of service time, menu, and specials for each function assigned.
- Service every function according to Sonesta Service Standards.
- Always inquire if additional service is needed.
- Responsible for setup and break down of tables in the meeting rooms according to BEOs and guests' requests.
- Responsible to learn about the VIPs in each function and their special needs.
- Complete all side duties as assigned.
- Must minimize breakage.
- Attend all designated staff meetings and training sessions.
- Perform all banquet side work as designated by the supervisor.
- Efficiently and properly perform all service standards.
- Attend to all needs of the guests during functions, paying special attention to diets or any special orders.
- Report to Supervisor any need for housekeeping and/or repairs of any equipment or function areas.
- Must be familiar with and adhere to all liquor liability laws.
- Must attend all designated premeal meetings.
- Responsible for setting up banquet area.
- Adhere to predefined drink service guidelines and responsible for beverage familiarization.
- Perform any other duties assigned by management.
- Maintain a neat and professional appearance.
- Maintain an awareness of liquor costs and minimize waste, which may raise them.
- Must be familiar with all policies related to liquor liability laws.
- Ability to open and close the shift assigned.
- Must serve all guests in consistent manner, using Sonesta Service Standards.
- Must be able to bus tables and reset them as needed.
- Must know the function menu and be able to describe the items to guests.
- Must be able to resolve guests' issues and create an amazing experience.
- Must be able to communicate and maintain a positive relationship with culinary and stewarding staff.
- Maintain an awareness of all functions, events and meetings taking place at any given time.
- Control heavy volume at pick times.
- Knowledge of hotel property.
- Inform the guest about buffets, hotel activities and community.
- Attend to and anticipate guest's needs.
- Greet guests. Anticipate guest's needs to create an amazing experience.
- **Qualifications and Skills*
- Track record of delivering exceptional guest or client experience.
- Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
- Strong communication skills.
- Appropriate professional appearance and demeanor.
- Ability to handle cash, vouchers, coupons, and credit cards as needed.
- Ability to bus and setup tables throughout shift to expedite and improve services within restaurant.
- Maintain clean surroundings
- Follows Sonesta's grooming standards.
- Occasional lifting up to 25 pounds.
- Pushing supply carts.
- Carrying trays.
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
More jobs from Sonesta
-
Night Auditor
Schaumburg, United States - 3 weeks ago
-
Room Attendant
Somerset, United States - 3 weeks ago
-
Complex Assistant Director of Finance
Atlanta, United States - 1 week ago
-
Banquet Server
Wauwatosa, United States - 9 hours ago
-
Steward
Milpitas, United States - 6 days ago
-
Bartender
Washington, United States - 1 day ago