- Supervise the operations of the night audit to ensure an optimal level of service and hospitality is provided to the guests.
- Train, direct the work of, resolve issues/problems and coach and counsel the overnight front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
- Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
- Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.
- Balance and close all bank ticket codes, daily.
- Run night audit final after insuring all revenues are in balance nightly.
- Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
- Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
- Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
- Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
- Perform the duties of a Front Desk Clerk including express checkouts.
- All other duties as assigned, requested or deemed necessary by management.
- Ability to operate personal computer, cash register and calculator.
- Ability to compile facts and figures.
- Telephone and guest relations etiquette and skills.
- Moderate hearing required to communicate with guests.
- Excellent vision required for viewing of CRT screen.
- Excellent speech communication skills required to communicate with guests over the telephone.
- Excellent comprehension and literacy required for reading daily reports, numbers, etc.
- 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,
- Mobility - must be able to reach all areas of hotel to assist clients.
- Prolonged standing.
- Occasional carrying and lifting of files and office items up to 25 lbs.
- Medical, dental, & vision insurance
- Health savings and flexible spending accounts
- Basic Life and AD&D insurance
- Company-paid short-term disability
- Paid time off for vacation, sick time, and holidays
- Eligible to participate in the Companys 401(k) program with employer matching
- Employee assistance program
- Tuition Reimbursement
- Great discounts on Hotels, Restaurants, and much more.
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Night Audit Supervisor - Portland, United States - Sage Hospitality
Description
Why us?:
the Nines, A Luxury Collection Hotel, Portland is seeking a Night Audit Supervisor to join their renowned team. The perfect candidate is passionate about service and creating indigenous experiences for each guest Poised in the heart of the city center, within the walls of the stately Meier & Frank Building one of Portland's most beloved landmarks, the Nines honors the structures storied past, both in its striking decor and impeccable service. Individualistic design traits celebrate the surroundings of one of finest LEED Silver-certified hotels in Portland, providing the opportunity to truly experience the region's unique character.
As part of Sage Hospitality, we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests, and our communities as leaders in our field who are authentic, humble, innovative and flexible operators driven to anticipate needs and exceed expectations.
Job Overview:Supervises Night Audit staff ensuring an efficient operation producing excellent results for our guests. Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Responsibilities:Education/Formal Training
High school education or equivalent experience.
Experience
Accounting background preferred, but not required. Experience leading a team.
Knowledge/Skills
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Environment
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
Benefits:the Nines Hotel is certified Gold for Sustainability at Work. As one of Oregons Healthiest Employers, the Nines offer perks that are comparable to progressive employers.
