Local Operations Manager - Palm Springs, California, , United States
3 days ago
Job description
Local Operations Manager Job Description
About ACME House Company
At ACME House Company, we proudly manage some of the most exceptional vacation rental homes in Palm Springs and the surrounding desert communities. Our mission is to deliver a best-in-class experience for homeowners and guests alike through exceptional service, local expertise, and attention to detail.
If you thrive in a fast-paced, hands-on environment, take ownership of results, and enjoy leading teams that make a visible impact every day - this could be the perfect opportunity for you.
About the Role
The Local Operations Manager (LOM) is a key leadership position responsible for overseeing daily operations, property care, and team performance across a portfolio of ACME-managed homes. This is a hands-on role that blends leadership, communication, and problem-solving. You'll be supporting your team, ensuring our homes meet ACME's high standards, and creating a seamless experience for homeowners and guests.
From coaching team members to troubleshooting a maintenance issue, no two days are the same in this role. The ideal candidate is both operationally strong and people-focused, a dependable leader who can roll up their sleeves when needed.
Key Responsibilities
Operations & Property Management
- Oversee daily operations across your assigned portfolio of homes.
- Ensure homes meet ACME's cleanliness, maintenance, and presentation standards prior to guest and owner arrivals.
- Conduct regular property inspections and follow up on maintenance or housekeeping issues promptly.
- Manage and monitor property budgets, perform cost-benefit analyses, and ensure expenses align with operational goals.
- Partner with trusted vendors to complete work efficiently and to ACME standards.
- Support new property onboarding in coordination with the leadership and owner relations teams.
- Ensure compliance with company policies, safety standards, and local regulations.
Homeowner & Guest Relations
- Build and maintain strong, transparent relationships with homeowners through proactive communication and reliable service.
- Respond promptly to escalated guest or homeowner concerns via phone, email, or ticket systems.
- Become the subject matter expert for your assigned properties and act as a trusted resource for owners.
- Uphold and exceed company metrics such as guest satisfaction, NPS, and operational efficiency.
Hands-On Support
- Perform light maintenance tasks as needed (e.g., changing light bulbs, fixing door hinges, unclogging drains).
- Assist remotely or in person with guest troubleshooting (e.g., lighting a gas fireplace, accessing smart home features).
Skills and Qualifications
- 2+ years of experience in hospitality, vacation rentals, or property management preferred.
- Prior experience leading or supervising a team in an operational setting highly desired.
- Strong leadership, communication, and problem-solving skills.
- Tech-savvy—comfortable using mobile devices, scheduling systems, and property management software.
- Excellent organizational and time-management abilities; thrives in a fast-paced environment.
- Professional and clear communicator in both written and verbal interactions.
- Hands-on and dependable; able to handle basic maintenance or troubleshooting tasks.
- Valid driver's license and reliable transportation required.
- Prior housekeeping or maintenance coordination experience a plus.
Work Environment and Physical Requirements
- Flexibility to work weekends, holidays, or evenings as needed—hospitality doesn't always run 9–5.
- Frequent travel between properties within Palm Springs and nearby desert communities.
- Work may take place indoors or outdoors in varying weather conditions.
- Ability to stand, walk, bend, climb, lift up to 25 lbs regularly (and up to 50 lbs occasionally), and perform hands-on property tasks.
- Hybrid work environment with local office time required.
Employee Benefits & Perks (subject to eligibility)
- Paid time off.
- Health, dental, vision, and life insurance programs.
- Retirement benefits or savings plans.
- Tuition reimbursement programs.
- Employee recognition programs.
Other Details
This job description outlines the general nature and key responsibilities of this position. Duties may evolve based on business needs and company growth.
EOE
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