Hotel Front Desk Agent - Fitchburg, United States - Hatchery Hill Hotel

Description

Hotel Front Desk Agent responsibilities include registering guests, making/managing reservations and providing information about rooms, rates and amenities.

We are looking to expand our team for all shifts, 7:00 am to 3:00 pm (weekends only), 3:00 pm to 11:00 pm and 11:00 pm to 7:00 am which would include weekend hours.

We are looking for motivated individuals with the passion to learn, highly organized, great customer service, ability to work under pressure and dependablity.

Starting wage for this position is $14.00 to $17.00 per hour but final wage is based on experience

Responsibilities

• Provide potential guests information about our hotel, available rooms, rates and amenities
• Perform all tasks related to checking guests in and out of the hotel
• Manage online and phone reservations
• Welcome guests to the hotel upon arrival
• Register guests and collect necessary information while doing so
• Respond to guest complaints in a timely and professional manner
• Liaise with our housekeeping staff and maintenance staff
• Customer service experience a plus

Prior hotel experience is preferred.

Work Remotely

• No

Pay based on experience


Job Type:
Part-time


Pay:
$ $17.00 per hour


Expected hours:
per week


Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Rotating weekends
• Weekends as needed

Work setting:

• Inperson

Education:

• High school or equivalent (preferred)

Work Location:
In person