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    Membership Services Lead - Long Beach, United States - Associated Students Inc

    Associated Students Inc
    Associated Students Inc Long Beach, United States

    3 weeks ago

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    Description

    GENERAL STATEMENT


    Under the general supervision and direction of the Membership Services and Marketing Coordinator, the Membership Services Representative is the front line staff and interacts daily with facility patrons and program participants.

    The student assistant is exposed to and must be able to handle a wide variety of people and personalities.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

    Assists with the recruitment, hiring, and training of Membership Services Representatives student staff.
    Assists in the scheduling the work hours of student staff.

    Assists with leading coordination of all related Membership Services and Marketing, including developing, implementing, representing and supervising special events and outreach for both participants and staff.

    Holds quarterly meetings with staff and communicates through email regarding work related concerns and issues.
    Greet and welcome all visitors of the department with courtesy, and develop relationships that ensure member retention and satisfaction.

    Explains membership benefits and assist constituents in registering for programs by performing a variety of transactions to maintain member records, program registration, cash receipting, credits, and financial assistance.

    Provide tours to potential members and establish the benefits of participating in the departments' activities that meet individual needs.
    Embodies ASI Recreation's mission and demonstrates it on a daily basis.
    Assist with the opening and closing of the Membership Services Desk, as well as securing equipment and cash bags.


    MINIMUM QUALIFICATIONS
    Education and/or Experience

    Minimum of one year job-related experience required. Recreation Administration, Kinesiology, and Health Services majors are preferred, but not required. Must be enrolled at California State University, Long Beach with at least six units and be in good standing. Current CPR/First Aid/AED certification required preferred.

    Knowledge and Abilities

    Successful candidate will possess knowledge of recreation and fitness activities and the ability to connect well with constituents. Experience in customer service and effective communication skills are desirable.

    Previous cash register experience and knowledge of computer programs is preferred Must be willing to work with an ethnically and culturally diverse group of student staff and volunteers.

    Exceptional customer skills, dependability and punctuality are a must. Must possess enhanced leadership skills and be able to work in a diverse environment.
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