Call Center Csr Ii - Worth, United States - CIBC

CIBC

Verified Company

Worth, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.

Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What you'll be doing

You'll work in a fast

Wired Internet connection, capable of continuously supporting excellent call quality and highspeed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)

How you'll succeed

Client engagement
Focus on each client experience and connect on a personal level to offer an exceptional client experience. Engage in clientfocused interactions that are meaningful and deliver trusted advice. Provide support for clients by helping them to manage their accounts and products. Connect and refer clients to the right CIBC contacts to enable their financial success.

Problem solving

Listen, ask questions, and put yourself in the client's shoes. Act like an owner by understanding the client's needs and recommending solutions based on their needs. Remain solutionfocused in order to identify opportunities to help our clients.

Efficiency

Understand that the client's time is valuable and effectively complete their request. Strong knowledge of the CIBC systems and products to allow quick resolution of problems.

Product knowledge

Deeply understand CIBC's suite of products and work with others to ensure clients are connected to the right people and opportunities. Proactively suggest banking options that will help clients achieve their financial goals. Understand and leverage other internal departments within CIBC to assist clients on additional needs

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You achieve trust through respect and authenticity.
You love to learn. You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
You're goal oriented. You're motivated by accomplishing your goals and delivering your best to make a difference.
You engage with your heart and mind. You care about people and you understand different perspectives. You listen and learn from the experience of others.
Values matter to you. You bring your real self to work and you live our values trust, teamwork, and accountability.

What CIBC offers

At CIBC, our people are our greatest asset.

You'll become part of a diverse community that acknowledges everyone's unique talents, and empowers teams to do what's right for the client and to do it well.

As part of our team, you will:

Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and home.
Connect: Work in a place where the right technology and infrastructure foster innovation, collaboration, and creativity.
Develop: Grow your skills and career through our bestinclass onboarding experience, ongoing learning opportunities, individual development planning, and comprehensive product training.
Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits programs, retirement savings, and more.
California residents — your privacy rights regarding your actual or prospective employment

What CIBC Offers

At CIBC, your goals are a priority.

We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

Subject to plan and program terms and conditions

What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

IL-6825 W 111th St

Employment Type

Regular

Weekly Hours

40

Skills:

Communication, Conflict Resolutions, Critical Thinking, Event Management, Event