night porter - Kansas City, United States - Boyd Gaming

Description

What would I be doing?:

Located just east of downtown Kansas City, Ameristar Casino Hotel Kansas City is a Midwestern entertainment hub that offers something for everyone. Amerstar has one of the largest casino floors in Missouri, amazing dining venues, a newly renovated luxury hotel, and more. Ameristar also offers convenient parking in a five-level, 2,660 space parking structure with an enclosed, climate-controlled walkway to the casino and entertainment center. Ameristar is seeking a Housekeeping Night Porter. The Housekeeping Night Porter is responsible for the cleanliness and condition of the assigned guest rooms and other duties to assist in the smooth operation of the Housekeeping Operations. The Night Porter is also responsible for providing attentive, courteous and efficient service to all external and internal guests.

• Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Performs cleaning in all rooms hallways, vending areas, guest landings, stairwells, service landings, maid closets and upkeep according to established standards.
• Removes used laundry and trash from rooms.
• Assists guests with questions or problems, ensuring guest satisfaction.
• Performs work in all areas of cleaning according to accepted standards and techniques, proper and safe use of machines and chemicals, and customer services standards.
• Reports hotel room facility problems related to structure, equipment, and plumbing to dispatcher.
• Ensures that rooms are supplied with all hard and soft goods in compliance with company policy, as well as ensuring 3-month soft good rotation is completed.
• Assists in department projects, as needed.
• Ensure the maid closets are maintained cleaned and organized.
• Ability to verify orders arriving to ensure the full order was delivered.
• Ensure a detailed log of items being delivered or removed for the hotel rooms are tracked for accurate record keeping.
• This position operates in a working environment that is subject to varying noise levels, crowds, smoke and ozone machines the severity of which depends upon business volume.
• Ability to effectively and efficiently move from floor to floor as needed.
• This position requires physical mobility and the ability to lift and move up to 75 pounds so as to be able to perform room cleaning duties as needed.
• Must be available to work nights, weekends and holidays.

Required Knowledge and Skills

• Demonstrated knowledge of housekeeping practices and procedures.
• These skills and abilities are typically acquired through two months of on-the-job training.

Required Natural Behaviors

• Ability to sustain a high level of confidentiality and professionalism.
• Ability to take a proactive and strategic approach to dealing with issues.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Highly organized and detail-oriented.

Required Education and Work Experience

• High School Diploma or equivalent preferred
• Six (6) months previous cleaning experience preferred

At Ameristar Casino Hotel Kansas City, when we say "More Fun", we mean it literally. In addition to our large casino floor, we proudly feature a wide variety of restaurants, an arcade and an award-winning hotel. Ameristar is one of the biggest -- and most impressive -- casinos in the country.

Ameristar Casino Kansas City is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation.

Ameristar Kansas City

3200 North Ameristar Drive

Kansas City, MO 64161

Boyd Gaming Corporation has been successful in gaming jurisdictions in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Corporate Mission
We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.

Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.

Company VisionBoyd Gaming is one of the nations leading casino entertainment companies. But were so much more a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.

From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.

Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.

We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.