Hospital Call Center Supervisor - Boston, United States - MSI

MSI
MSI
Verified Company
Boston, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Contract to Hire

Hours:
SATURDAY< SUNDAY and HOLIDAYS 9am -5:30 - Hours may vary


Job Summary:

Responsibilities:


  • Supervise a team of hospital telephone operators, providing guidance, support, and coaching to ensure highquality customer service
  • Monitor call center performance metrics and analyze data to identify areas for improvement
  • Develop and implement strategies to increase productivity and efficiency
  • Conduct regular meetings and provide feedback to team members
  • Handle escalated customer calls or issues in a professional and timely manner
  • Create and maintain call center policies and procedures
  • Train new employees on call center processes, systems, and customer service techniques

Requirements:


  • Minimum of 2 years of experience in a call center supervisory role
  • Proven track record in supervising a highvolume health care call center environment
  • Strong leadership skills with the ability to motivate and inspire a team
  • Excellent communication skills, both verbal and written
  • Ability to communicate and manage relationships with customers

Job Types:
Part-time, Contract


Pay:
$ $30.00 per hour

Expected hours: 18 per week


Benefits:


  • Paid time off

Schedule:

  • Day shift
  • Weekends only

Experience:

Microsoft Office: 1 year (preferred)
- call center: 1 year (required)

  • Supervising: 2 years (required)

Ability to Commute:

  • Boston, MA (preferred)

Work Location:
In person
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