Customer service rep - Lakeville, United States - Randstad

Randstad Lakeville, United States

2 weeks ago

Description

We are seeking a Customer Service Representative to work for a top logistics company located in Lakeville, MN The Customer Service Rep will provide exceptional service to our clients and customers over the phone and via email communication. In this role you will be responsible for processing orders and handling complaints/questions in professional manner. The right candidate will have great communication skills, and a friendly personality This role is 100% on site.

salary: $ $19.5 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities

•Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.

•Reports customer feedback to management

•Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes

•Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records

•Assures proper invoicing of accounts by verifying computer-generated invoices

•Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors

•Schedule loads as required

•Maintain updated reports to ensure all loads are empty and closed

•Resolve refused product, over, short and damaged (OS&D) orders

Skills

Call Center

Telephone Etiquette

Empathy

Basic Computer Skills

Customer Service

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

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