IT Help Desk - Marysville, United States - Ampla Health

Ampla Health

Verified Company

Marysville, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

20416

GENERAL PURPOSE:

Under the general direction of the IT Director, the IT Help Desk is responsible for providing support for computer systems and operations for the entire corporation.

MAIN RESPONSIBILITIES AND DUTIES:

Provides first line response for users requiring assistance with IT issues and problems.
Follow standard help desk procedures.
Create trouble tickets and redirect problems to appropriate resources.
Escalate problems to the appropriate higherlevel support.
Track and route problems and requests and document resolutions.
Prepare activity reports.
Provides administrative support for the IT Director.
IT Asset quoting and directing to Purchasing department.
Assist in setting up new PC profiles, Install printers, software, files, etc.
Other duties as assigned by supervisor

QUALITIES &CHARACTERISTICS

Maintains a professional relationship and positive attitude with coworkers, the public, patients and all Ampla Health's staff, Board of Directors and vendors
Maintains the highest professional ethics and is honest in dealing with people; is a model for all employees through his/her actions
Strives to learn more and is receptive to learning different ways of doing things
Displays enthusiasm toward the work and the mission of Ampla Health

PROFESSIONAL KNOWLEDGE, SKILLS & ABLITIES

AA degree in Information Technology or 12 years in a healthcare support job experience
Exceptional written and verbal communication skills
Organized and detail oriented
Works as a team member to meet goals and objectives
Must have knowledge of commonlyused concepts, practice and procedures in the IT field.
Demonstrate clear knowledge of healthcare structure, standards, procedures and protocols.
Excellent Customer Service skills required.
Must understand concepts regarding to HIPAA

COMMUNICATIONS SKILLS

Excellent phone and commutation skills
Must have neat and legible handwriting
Must be able to interact with patients courteously and calmly
Ability to communicate well with the public

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
Works well with employees and vendors in a generally comfortable environment office.

Employees must possess the following physical requirements:

Vision sufficient to read handwritten, typed and computer printed documents throughout the day
Speech and hearing sufficient to receive and communicate detailed information clearly by phone and in person
Motor skills sufficient to use a variety of handheld tools and to manipulate equipment
Must have a high level of manual dexterity
Physical ability to sit, walk or otherwise stand for long periods of time, frequent bending, stooping, and stretching. Repetitive hand, arm and shoulder movements.
Able of lift up to 40 pounds and pushing up to 100 pounds (on wheels)

GENERAL PURPOSE:

Under the general direction of the IT Director, the IT Help Desk is responsible for providing support for computer systems and operations for the entire corporation.

MAIN RESPONSIBILITIES AND DUTIES:

Provides first line response for users requiring assistance with IT issues and problems.
Follow standard help desk procedures.
Create trouble tickets and redirect problems to appropriate resources.
Escalate problems to the appropriate higherlevel support.
Track and route problems and requests and document resolutions.
Prepare activity reports.
Provides administrative support for the IT Director.
IT Asset quoting and directing to Purchasing department.
Assist in setting up new PC profiles, Install printers, software, files, etc.
Other duties as assigned by supervisor

QUALITIES &CHARACTERISTICS

Maintains a professional relationship and positive attitude with coworkers, the public, patients and all Ampla Health's staff, Board of Directors and vendors
Maintains the highest professional ethics and is honest in dealing with people; is a model for all employees through his/her actions
Strives to learn more and is receptive to learning different ways of doing things
Displays enthusiasm toward the work and the mission of Ampla Health

PROFESSIONAL KNOWLEDGE, SKILLS & ABLITIES

AA degree in Information Technology or 12 years in a healthcare support job experience
Exceptional written and verbal communication skills
Organized and detail oriented
Works as a team member to meet goals and objectives
Must have knowledge of commonlyused concepts, practice and procedures in the IT field.
Demonstrate clear knowledge of healthcare structure, standards, procedures and protocols.
Excellent Customer Service skills required.
Must understand concepts regarding to HIPAA

COMMUNICATIONS SKILLS