Technical Service Advisor - Janesville, United States - GEA Group

GEA Group

Verified Company

Janesville, United States

11 hours ago

Posted by:

Mark Lane

beBee recruiter

Description

Technical Service Advisor - Marine:

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries.

Approximately 18,000 employees in more than 60 countries contribute significantly to GEA's success - come and join them We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

Why join GEA

Job information

Reference Number

JR

Job function
Service

Position type
Full time

Site

401 S Wuthering Hills Dr, Janesville, WI 5354- Join Our Dynamic Team as a Technical Service Advisor at GEA Are you ready to be a part of a global leader in the food, beverage, and pharmaceutical sectors? GEA is seeking a talented Technical Service Advisor to join our team.

With over 18,000 employees across more than 50 countries, GEA offers a stimulating work environment, international collaboration, and amazing opportunities for personal growth and development.

Is responsible for planning and coordination of repair orders in our network of Repair Workshops.- Your responsibilities and tasks:

Drive optimal technical service support for the Country including Canada and Caribbean islands in conjunction with global 2nd level support team (Germany).
Address all Ticket Desk requests for technical support for the Country including Canada and Caribbean islands.
Work in the marine business unit, (Marine oil & Gas Etc.)
Liaise with engineering colleagues both in US and Germany. (Process, electrical and Plc documentation needs etc.)
Maintain scheduling of marine service technicians.
Diagnose and specify faults, suggest remedial measures, coordinate, and carry out remedial measures.
Ability to Upload and download programs to PLC's.
Document support request and actions taken with detailed written service reports.
Collect, record, and transcribe data within C4C, SAP and CRMoP
All other duties as assigned or directed by management.

Your profile and qualifications:

Supports customers, technicians & teams to provide worldclass technical & training support.
Considerable impact on customer satisfaction with the service business.
Fulfil company expectations and develop bestinclass service.
Continuously optimize service excellence.

GEA offers competitive pay and great benefits.

11 Paid Holidays

PTO

Paid Time Off
Medical Plans
Dental Insurance
Vision Insurance
Health Savings and Spending Accounts
Tuition Reimbursement
401k with excellent employer match
Wellness Incentive Program
Employee Assistance Program

GEA is an equal opportunity employer.

Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law.

Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

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