- California Privacy Rights Act Request Form
- California CPRA Authorized Agent Designation Form
- Manages and coordinates technical workforce job completion.
- Customer complaint resolution.
- Obtain daily service disruptions in Excel Workbook.
- Oversee improvement in customer satisfaction and dispatch satisfaction.
- Maintain a professional demeanor and appearance.
- Ensure that dispatch personnel are effectively performing linked function between the operators and customers by monitoring the responses to customer service requests and by ensuring appropriate prioritization and dispatch of service requests to Senior Management.
- Provide subordinate coaching and assistance when required.
- Communicate with Management as needed to maximize efficiencies and resolve issues.
- Has the authority to make the recommendation to hire and fire and to implement discipline and direct work of Dispatch employees.
- Interviews applicants; Handles employee grievances and complaints.
- Monitor specific charts and daily graphs to ensure that all service calls are being managed and completed in a timely manner.
- Monitor real time call flow, inbound dispatcher availability, Service Levels and other critical call statistics to ensure calls are answered in a timely manner and abandon calls are minimized.
- Fill in as a Dispatcher when required.
- Recommend promotions.
- Ensure overall compliance with various office policies such as: uniforms, use of electronic devices, phone compliance, meal breaks and attendance.
- College Degree in Business Management or Administration or will have degree within the next six (6) months.
- Ability to manage multiple projects while managing 7 day/week operations.
- At least three (3) to five (5) years successful supervisory experience preferred.
- Ability to effectively lead a diverse group of individuals to successfully achieve the goals of theDispatch Department.
- Ability to learn and demonstrate efficiency in the use of Trapeze.
- Strong customer service skills.
- Ability to work independently and follow directions.
- Ability to adapt and remain flexible in a dynamic environment
-
Emergency Dispatcher Supervisor Ii
5 days ago
Maryland Department of Transportation Baltimore, United States**Maryland Transit Administration** · **Promotional Opportunity for MTA Police Employees Only** · **Emergency Dispatcher Supervisor II (7886)** · **Career Service** · **Bilingual applicants are encouraged to apply** · **The Maryland Transit Administration offers excellent benefit ...
-
Dispatch Supervisor
22 hours ago
MV Transportation Baltimore, United StatesOverview: · If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. · Responsibilities: · MV Transportation is seeking a Dispatch Supervisor to supervise a large Dispatch depar ...
-
Dispatch Supervisor
1 week ago
The Boyd Group Baltimore, United StatesCompany: Glass AmericaBaltimore, MarylandWe put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.Job Description:Glass AmericaAuto Glass Dispatch ...
-
Dispatch Supervisor
5 days ago
The Boyd Group Baltimore, United StatesCompany: Glass America · Baltimore, Maryland · We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future. · Job Description: · Glass America · ...
-
Dispatch Supervisor
5 days ago
MV Transportation Hyattsville, United StatesJob Description · Overview · If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights: · Notice at Collection and Privacy Policy for California Job Applicants · California Privacy ...
-
Dispatch Supervisor
4 days ago
MV Transportation Hyattsville, United StatesOverview: · If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. · Responsibilities: · MV Transportation Operations Control Center is seeking a Dispatch Supervisor to superv ...
-
Dispatch Supervisor
1 week ago
MV Transportation Hyattsville, United StatesOverview: · If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights: · Notice at Collection and Privacy Policy for California Job Applicants · California Privacy Rights Act Requ ...
-
Security Officer, Ummc Dt
6 days ago
University of Maryland Medical System Baltimore, United States**Company Description** · Renowned as the academic flagship of the University of Maryland Medical System, our Magnet-designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care. Come join UMMC and discover the atmosphere ...
-
Assistant General Manager
1 day ago
Prospect Airport Services Baltimore, United StatesWe are seeking a highly organized and customer-oriented individual to join our team as a General Manager at the Baltimore-Washington International Airport (BWI). As a GM, you will be responsible for overseeing and managing the daily operations of wheelchair assistance and other p ...
-
Dist System Operator I
3 days ago
Exelon Corporation Baltimore, United States**Description** · We're powering a cleaner, brighter future. · Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stro ...
-
Precision Door Service Central MD Halethorpe, United StatesPrecision Door has been franchising since 1999 and is now America's leading Garage Door Repair company. You'll work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking f ...
-
Route Driver NonCDL
5 days ago
Stericycle Inc. Baltimore, United StatesTitle: Route Driver NonCDL · Requisition Id: 33565 · Job Function: Field Services Operations · Career Area: Drivers · Work Location: Baltimore, MD Trans · Position Purpose: · The Medical Waste Route Driver is responsible for servicing assigned accounts in the most professional wa ...
-
route driver noncdl
5 days ago
Stericycle Inc. Baltimore, MD , USA, United StatesTitle: Route Driver NonCDL · Requisition Id: 33565 · Job Function: Field Services Operations · Career Area: Drivers · Work Location: Baltimore, MD Trans · About Us: · Mon-Fri; 4:30am to 1:30pm; 8-10hr Shifts; Pay: $20.00/hr; Time & 1/2 After 40 Hours · Stericycle is a U.S. based ...
-
Riderwood Village by Erickson Senior Living Silver Spring, United States**Location**: · Riderwood Village by Erickson Senior Living · Situated on 120 beautiful acres in Silver Spring, Maryland, Riderwood is the largest continuing care retirement community in the United States. We're part of a growing network of communities developed and managed by Er ...
-
Transportation Manager
3 days ago
iRiS Recruiting Solutions Baltimore, United StatesPosition: Transportation Manager - Final Mile · Location: Baltimore, MD · Salary: Competitive Base + Bonus · Description: · We're working with a top distributor in their respective space on a multi-site transportation leadership opportunity. This is a company with a reputation fo ...
-
Medical Driver
1 week ago
Stericycle Inc. Baltimore, MD, United StatesField Services Operations · 8-10hr Shifts; S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we h ...
-
Route Tech
13 hours ago
ABM Industries Baltimore, United StatesABM Industries - 490 L ST NW [Dispatcher Coordinator] As a Route Tech at ABM Industries, you'll: Prepare days inspection and work schedule by collecting crew locations from Street Sheet and supervisor; Verify materials, workmanship, and specification/code requirements; Perform in ...
-
Transportation Manager
5 days ago
iRiS Recruiting Solutions Baltimore, United StatesPosition: Transportation Manager - Final Mile · Location: Baltimore, MD · Salary: Competitive Base + Bonus · Description: · We're working with top distributor that's a leader in their industry in search of a talented Transportation Manager with final mile experience. This is ...
-
Transport Dispatch Coordinator
5 days ago
The University of Maryland Medical System Baltimore, United StatesThe University of Maryland Medical System is a 14-hospital system with academic, community and specialty medical services reaching every part of Maryland and beyond. UMMS is a national and regional referral center for trauma, cancer care, Neurocare, cardiac care, women's and chil ...
-
Transport Dispatch Coordinator
13 hours ago
University of Maryland Baltimore, United StatesJob Description · **Emergency Medical Technician- Basic license issued by the Maryland Institute for Emergency Medical Services OREmergency Medical Dispatcher certification isREQUIRED.** · General Summary · Under general supervision, using a customer service orientation, this i ...
Dispatch Supervisor - Baltimore, United States - MV Transportation
Description
Job Description
Overview
If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights:
Notice at Collection and Privacy Policy for California Job Applicants
Responsibilities
MV Transportation is seeking a Dispatch Supervisor to supervise a large Dispatch department. He/she will be responsible for ensuring the Dispatch department maintains effective daily communication with drivers, including those run by subcontractors; to continually monitor service making proactive adjustments to maximize on time performance and productivity;demonstrate effective use of scheduling software, two-way radio communication, telephone, and data analysis skills.
Job Responsibilities:
Qualifications
Talent Requirements:
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
