IT Support Specialist - Edinboro, United States - Northwest Tri-county Intermediate Unit 5

Northwest Tri-county Intermediate Unit 5 Edinboro, United States

3 weeks ago

Description

Job Description

Position Summary:

The IT Support Specialist responsibilities include but are not limited to; administering client driven services (anti-virus, printing, desktop patching, hardware imaging), maintaining hardware (desktops, laptops, tablets, printers), supporting client side operating systems, supporting client-side applications (MS Office, Adobe, Web Browsers), and offsite hardware support.

Benefits of the Position

Salary: $45,000
261 work days per year
Average Hours per week: 35
20 Vacation Days, 3 Personal Days, 10 Sick Days (prorated for the duration of the SY)
15 Paid Holiday per fiscal year.
Full Medical-PPO, Dental, Prescription, and Vision Coverage for Employee and Dependents on hire date. ($70.00/ month premium+ deductible)
Required minimum 8.5% contribution to Pennsylvania School Employees Retirement System (PSERS).

Starting July 1, 2024

Salary: $45,000
260 work days per year
Average Hours per week: 35
20 Vacation Days, 5 Personal Days, 13 Sick Days, 2 Mental Health Days (prorated for the duration of the SY)
15 Paid Holiday per fiscal year.
Full Medical-PPO, Dental, Prescription, and Vision Coverage for Employee and Dependents on hire date. ($75.00/ month premium+ deductible)
Required minimum 8.5% contribution to Pennsylvania School Employees Retirement System (PSERS).

Required Qualifications:

Associate's Degree in Information Technology or 4+ years of equivalent work experience)

Desired Qualifications:

Bachelor's Degree in Information Technology or related field
Minimum 4 years of relevant technical experience
Experience creating and maintaining an asset replacement cycle
Experience auditing an asset management system
Experience with delivering client training
Experience with creating IT documentation

Highly Desired Qualifications:

Desired Qualifications as outlined above
CompTIA A+ certification
Experience with administrating a device management software
Experience with administrating an asset management system
Experience with creating an IT budget for areas of responsibility

Essential Functions and Responsibilities:

Configure, install, and support client hardware, both onsite and remotely
Support of all deployed operating systems (e.g., Windows, MacIntosh OS, Apple iOS, Chrome OS, and Android OS)
Independently diagnose and isolate hardware/software problems and coordinate solution response
Use device management software to create processes and procedures to deploy configurations to client devices
Supports other client hardware commonly found in education with a focus on interactive boards, projectors, touch TVs, printers, and other devices used by the IU and our clients
Support of media equipment (e.g., cameras, audio mixers, video mixers, video editing software)
Consult with customers on a regular basis regarding hardware and software needs
Contact software and hardware vendors to request service regarding defective and warrantied products
Test software and hardware to evaluate ease of use and product conformity to IU standards
Manage the asset disposal process per established ITS guidelines
Maintain, utilize, and audit documentation in the ITS documentation repository
Maintain, use, and audit the ITS Asset Inventory system
Create and deliver client training on hardware and software via face-to-face, virtually, or in a bimodal delivery
Consult and collaborate with other ITS specialists to troubleshoot and solve IT issues
Keep current with trends and developments that impact the use of technology within the IU and its customer organizations
Support shared department responsibilities (e.g., helpdesk support, conference room support, remote video recordings, DR planning & documentation, and employee trainings)
Utilize the helpdesk system to manage client support requests
Assist the Director or Supervisor in analyzing helpdesk support requests to identify service improvements
Assist the Director or Supervisor in creating and maintaining a replacement cycle consistent with service area needs and ITS guidelines
A focus on customer service to meet the IT needs of IU5 employees and the organization
Diagnose and isolate hardware/software problems and coordinate solution response
Support video conferencing, technologies including integrations, and training
Ensure the accuracy of the asset database
Coordinate and troubleshoot IU5 forms
Support and troubleshoot software utilized by the Intermediate Unit
Perform other duties as assigned

Performance Factors/Job Competencies:

Ability to work effectively in a collaborative team environment and/or independently with minimal supervision
Maintain and improve technical skill set through trainings, classes, journals, and web research
Communicate effectively, both orally and in writing, to explain complex instructions in an easily understandable fashion to technical and non-technical clients
Knowledge of state and federal laws that impact the organization.
Maintain a customer first perspective and focus on customer service to meet the IT needs of IU5 employees and IU5 customers
Make decisions consistent with the IU mission and core valuesEstablish and maintain effective communication and positive relationships within the IU5 and external organizations

Work Environment:

This job operates in a professional office environment. Incumbent must be able to sit at desk for extended periods of time. This role routinely uses standard office equipment with a vast majority of the time utilizing computer to complete daily tasks. Due to travel outside of the home office, candidates are required to have a vehicle and valid driver's license to attend job related duties, meetings, seminars, and trainings.

Physical Demands: (% of time)

Standing: Occasionally (<20%)

Sitting : Frequently (<60%)

Lifting: 0-20lbs. Often (30-60%); 20-50 lbs. Occasionally (<20%); Over 50 lbs. Rarely

Travel: (Within IU service area, intrastate, nationally): Often (30-60%)

Pushing/Pulling: Occasionally (<20%)

Manual Keying/Data Entry: Often (30-60%)

Note: Position will remain open for applications until it has been filled.

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