DRC Customer Success Intern - Cheyenne - Wyoming Staffing

    Wyoming Staffing
    Wyoming Staffing Cheyenne

    11 hours ago

    Description

    Join Oracle’s Support Renewal Team as a Customer Success Intern!

    About the Role

    This internship offers hands-on experience in customer service, technical skills development, and team collaboration within Oracle's vibrant culture.
    The primary focus of this internship is providing exceptional support to customers through inbound calls and emails related to Premier Support Services questions and order quoting/processing.


    You will do:



    • Answering inbound customer service calls and emails
    • Driving automation through the Oracle store
    • Contact customers as required to ensure POs are issued prior to expiration,
      prioritizing communications based on dollar amount and customer need.

    • Educates customers on business practices and any associated contractual implications

    • Manges exceptions for customers with issues that may delay or inhibit renewals

      • The ideal candidate should have: Technical Skills Demonstrated ability learn new systems effectively Ability navigate internal resources Knowledge of software applications/planning/analytics processes Strong Professional Excellent communication & research problem solving abilities Works independently while maintaining positive attitude Proactive about using company tools Takes initiative when addressing problems/handling unexpected situations Builds long-term relationships w/customer Empathetic listening Independent/team-oriented resourceful individual strong potential mentor Dynamic About learning changing roles - different goals No regular meetings

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