Front Desk Agent - Destin, FL
21 hours ago
Job description
Job Overview 3-11 pm
Join our dynamic hospitality team as a Front Desk Agent, where your energy and enthusiasm will create memorable experiences for our guests. In this pivotal role, you will be the first point of contact, delivering exceptional guest services while managing front desk operations with professionalism and warmth. Your proactive approach will ensure smooth check-ins, efficient communication, and a welcoming atmosphere that encourages guest loyalty.
Duties
- Greet guests warmly upon arrival, providing a friendly and professional check-in experience
- Manage multi-line phone systems with excellent phone etiquette, handling inquiries and reservations efficiently
- Assist guests with their needs, including room assignments and local recommendations
- Maintain guest relations by addressing concerns promptly and ensuring overall satisfaction during their stay
- Uphold hotel policies and procedures to ensure safety, security, and compliance at all times
Requirements
- Proven experience in hospitality or hotel front desk operations is preferred
- Multilingual or bilingual abilities are highly valued to serve diverse guest populations effectively
- Strong customer service skills with a focus on guest satisfaction and positive interactions
- Excellent communication skills, including professional phone etiquette and interpersonal abilities
- Ability to handle multiple tasks efficiently while maintaining a positive attitude in a fast-paced environment
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
People with a criminal record are encouraged to apply
Experience:
- Front desk: 1 year (Preferred)
Work Location: In person
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