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Port Clinton

    Customer Service Front Desk- 1st Shift - Port Clinton, United States - Catawba Island Club

    Catawba Island Club
    Catawba Island Club Port Clinton, United States

    3 weeks ago

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    Description

    Catawba Island Club (CIC) is a full-service private Club resort with a hotel , 18-hole golf course, tennis courts, marina, retail shop, fitness center, dining rooms, banquet rooms, patio dining, indoor and outdoor bars, pools. CIC has been a family-owned business since 1967. Catawba Island Club has earned a strong reputation for creating outstanding experiences for our members and guests.

    We are looking for a well organized, people-focused professional to join our Front Office team 1st shift. The Front Office is the hub of the entire operation which means that you will work in a dynamic environment where no two days are the same.

    The right person will already know how or willing to learn to:

    • Performs the daily responsibilities of these positions and assists where necessary to ensure optimum service to guests/visitors.
    • Answers questions regarding operations.
    • Makes dining and hotel reservations.
    • Operates retail point-of-sale.
    • Check-ins and Check-outs for hotel rooms.
    • Upholds a service and management philosophy which guides respective staff toward meeting standards.
    • Also assists any function to guarantee optimum service to guests and employees.
    Job Requirements

    Experience:
    • Must be a clear and confident communicator - written and verbal.
    • Knowledge of Front Office operations is required: answering and redirecting phone calls, reservation and/or appointment tracking, computer skills.
    • Basic accounting (e.g. cash management)
    • Retail
    Education: High school diploma

    General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain information confidentiality.

    Apply at
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