A Travel Contact Center Agent is a person who works in a call center and assists customers with their travel needs - Charlestown, United States - Quantum Ventures

Quantum Ventures

Verified Company

Charlestown, United States

1 week ago

Posted by:

Michael Johnson

beBee Recruiter

Description

Travel Contact Center Agent (m/w/d) in Charlestown

We are currently seeking a Travel Contact Center Agent (m/w/d) to join our team at the Charlestown Seaport. This is a permanent part-time position (30 hours per week).

Responsibilities:

Provide customer service, including upselling and providing tariff and schedule information primarily over the phone, via email, and at the counter
Booking, sales, and ticket control for both passenger and freight areas, primarily at the counter and check-in
Assist with processing passenger and freight inquiries, as well as special transport requests, including handling hazardous goods according to MOU and IMDG regulations when necessary
Maintain and update customer data regularly
Enter data into Stena Line's processing systems
Act as a point of contact for customer and complaint management

Requirements:

Completed commercial apprenticeship, preferably in the logistics, tourism, or shipping industry, or motivated career changers
Fluent in English and German
Willingness to work shifts and weekends