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    Technology Support Analyst - Wichita, United States - Kansas Employer

    Kansas Employer
    Kansas Employer Wichita, United States

    3 weeks ago

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    Description
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    Description

    University Overview


    Wichita State University has a long tradition of innovation and entrepreneurship that spurs the economy and serves the needs of the local community.

    This is the place where anything is possible. Where collaboration and innovative ideas shape the future, and entrepreneurship is in our bones.

    If you have the creativity, passion and insight to help us build a brighter future for our city, state and worldthis is the place where you belong.

    Position Specific Responsibilities


    The Technology Support Analyst position provides a full range of services necessary for the operation of College of Health Professions (CHP) computers and will primarily serve labs, patient serving clinics, as well as faculty and staff in assigned departments.

    This position will be a member of a fantastic team in theCHPDeans Office.

    Summary of Responsibilities


    Installs, configures, deploys and support systems, servers, software, and hardware to meet the needs of the department and department users.

    Provides technical support to department users.

    Essential Functions


    Collects and analyzes information from system users to formulate the scope and objectives of the system.\ Writes system and programming specifications so that when the system is implemented it will meet user needs.\ Documents processes, coordinates with vendors, provides system recommendations as needed.

    May train staff on system usage.\ Provides problem recognition, research and resolution including recommending action(s) to resolve user inquires.\ Prepares and maintains technical documentation to guide system users and to assist with ongoing operation, maintenance, and development of the system.

    Commitment

    Wichita State University is committed to inclusive excellence.

    WSUis the only urban-serving public university in Kansas and has the most diverse student body of all the Kansas state universities.

    Wichita State University recruits, employs, trains, compensates, and promotes regardless of age, ancestry, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, political affiliation, pregnancy, race, religion, sex, sexual orientation, or status as a veteran.

    Wichita State University has a clear goal in this regard:

    to be the place where our talented faculty and staff reflect and promote the evolving diversity of our society.

    We pride ourselves on being the most innovative university in Kansas, delivering the best educational experience to our students with the distinction for opening pathways to real-life learning, applied research and career opportunities that make people want to stay in Kansas.

    Our campus provides an experience that promotes all forms of diversity, equity and inclusion, a place to learn, work, live and play.

    Requirements

    Minimum Education

    60 hours of college coursework in related field by hire date

    Preferred Education

    Minimum Experience

    Two (2) years of experience in systems design and support or related field

    Preferred Experience

    Experience with wireless communication and troubleshooting
    Experience withTCP/IP

    Knowledge, Skills and Abilities

    Strong knowledge with computers, networking, and operating systems
    Strong technical skills on troubleshooting computer hardware, software, peripherals, and network diagnostic
    Strong customer service centered philosophy
    Strong communication skills including; verbal, written, and listening
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