Toyota Assistant Service Manager - Salem, United States - Capital Auto Group

Description

**Capitol Toyota** is looking for a Service Advisor to join our team

The Service Advisor is the dealership's front-line customer relations and service sales representative. The main job functions include satisfying customer and vehicle related concerns, meeting predetermined service sales objectives, and thoroughly and accurately perform designated administrative activities.

**Why Capitol Auto Group:** As members of the Capitol Auto Group family, we are highly motivated individuals that understand our personal and professional success is greatly enhanced when we are united. We are a caring, fun, and trustworthy team who understand profitability and growth come from our customers. Together we make the promise to serve each other and our customers as individuals first and then take exceptional care of their automotive needs.

**Capitol Auto Group's Diversity Statement:** Capitol Auto Group does not tolerate any form of discrimination, harassment, racism, or hate. We strive to foster an inclusive environment and we want our Capitol Family to feel safe. We support all of our employees regardless of race, ethnic background, religion, gender orientation, or gender identity including AAPI, BIPOC, LGBTQ, and all other members of our family.

**Qualifications:**

Minimum 2 years experience as an automotive service advisor

Manufacturer experience preferred

Experience with CDK preferred

Proven success to sell the maintenance services due on a customers vehicle

A high level of motivation for customer satisfaction and team building all with a customer focused attitude

Dependable with a strong work ethic

Excellent organizational skills and a strong attention to detail

Valid drivers license

Must be able to pass a background check and drug screen we do not test for marijuana

We give preference to applicants who are willing to provide documentation of COVID-19 vaccination or qualification for medical or religious exception

**Benefits:**

Working in a family environment that values their employees

Compensation range $75000-$100,000 year

Paid Holidays

Paid time off

Health, dental, vision, disability & life insurance

401K with profit share

Employee discounts

Capitol University

Get Fit benefits

**I do hereby acknowledge and understand that in order to be considered for potential employment with Capitol Auto Group, I accept and would willingly embrace and practice the Vision, Values and Standards of this company.**

**Vision:**

To be the best at providing a unique, customer-driven automotive experience that includes respect, integrity, and innovation.

**Capitol Values:**

Committed to our guests and each other beyond expectations.

Create a fun and profitable atmosphere

Committed to being a respectful corporate citizen through personal service or financial contributions.

**Operating Standards:**

The Vision of Capitol Auto Group (CAG) is the driving force of our Company. It must be known, owned and energized by all.

Company standards and goals are clearly communicated to all employees. Its everyones responsibility to support and advocate the information.

Protecting the assets of CAG is the responsibility of every employee.

It is the responsibility of each employee to create a teamwork environment and lateral support so that the needs of our customers and each other are met. Its not my job is not in our vocabulary.

Never lose a customer. Whoever receives a complaint will own it. For example, when a guest has a concern or needs something special, you should break away from your regular duties, address and resolve the issue.

Uncompromising levels of cleanliness at CAG are the responsibility of every employee.

We are always on stage. Always maintain positive eye contact and a smile. Use proper vocabulary such as, Good morning, Ill be happy to. Do not use words such as My bad, Folks, Okay, Sure, No problem and Maam.

Be an ambassador of CAG in and outside the workplace. Always speak positively.

10-foot rule Escort customers rather than pointing out directions to another part of the dealership and do a proper introduction.

User proper telephone etiquette and use social media appropriately.

Take pride and care of your personal appearance.

A safe environment is essential to our successSafety First

Keep Capitol Green. Conserve energy, recycle and protect the environment.

Treat customers and fellow employees with courtesy and respect.

Strive to be innovative on a daily basis. Look for opportunities to create loyal customersTo see is to sell.

If you feel that you would be a good fit for our team please submit your resume.

We're an equal opportunity employer. All applicants will be considered for **employment** without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

**Apply for Toyota Assistant Service Manager**

First name Last name Email address Phone number I would like to receive updates about my application via SMS Address City State/Province Zip/Postal Code Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Education Highest level of education completed **Equal Employment Opportunity Information** (Completion is voluntary)

Capitol Toyota is proud to be an Equal Employment Opportunity and Affirmative Action employer. All employment decisions at Capitol Toyota are based on business needs, job requirements and individual qualifications, without regard to an applicants race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, past or present military service, or any other characteristic protected by law. The purpose of this Self-Identification Form is to comply with federal government record-keeping and reporting requirements, and to ensure equal employment opportunity at Capitol Toyota. The data you provide on this form will be kept confidential and used solely for analytical and reporting requirement purposes. When reported, data will not identify any specific individuals. Moreover, this information will be kept separate from your application.

Completion of this form is **optional and voluntary** and your refusal to provide it will not subject you to any adverse treatment.

**Veteran status**

Capitol Toyota is subject to the Vietnam Era Veterans Readjustment Assistance Act of 1975, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment veterans in the following classifications.

A disabled veteran is one of the following: A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs or a person who was discharged or released from active duty because of a service-connected disability.

A recently-separated veteran means any veteran during the three-year period beginning on the date of such veterans discharge or release from active duty in the U.S. military, ground, naval or air service.

An active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An Armed forces service medal veteran means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Force