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    Experienced Automotive Service Manager - Salem, United States - Berglund Ford Mazda

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    Description

    Berglund Ford is looking for an Experienced Service Manager.
    We are part of Berglund Automotive, a well-established and reputable automotive group with 10 locations, representing 20 different automotive brands throughout Southwest and Central Virginia.

    We are looking for a Service Manager that provides leadership to the team through continuous support, training, and development as well as ensuring that customers receive high-quality maintenance and repair services.

    Job Summary:

    As a Service Manager at Berglund Ford, you will be responsible for overseeing the service and maintenance operations for the dealership.

    Benefits:

    • Career advancement opportunities with a growing organization.
    • Paid time off after 3 months.
    • Paid holidays.
    • Health, dental, vision, life, and disability benefits.
    • 401(k) retirement plan.
    • Employee discounts on vehicle purchases and service.

    Key Responsibilities:

    • Manage a team of service technicians and service advisors, including hiring, training, and evaluating employees.
    • Ensure that customers receive prompt, courteous, and effective service by providing concierge support to build a positive relationship with customers.
    • Oversee the quality and accuracy of repair and maintenance work.
    • Handling conflicts that may arise within the service department and addressing customer complaints in a professional and effective manner.
    • Distribute work between technicians.
    • Prioritize required services.

    Qualifications:

    • Previous experience managing Ford or domestic service departments.
    • Knowledge of automotive systems, diagnostics, and repair procedures
    • Computer skills, including knowledge of automotive service management software.
    • Experience managing and motivating a team in a positive manner.
    • Ability to build and maintain effective relationships with customers and vendors.
    • Organized and detail oriented.
    • Valid driver's license with a good driving record.

    Berglund Automotive is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.



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