- Open/Work trouble, MAC, billing, and informational requests as reported and per ARG internal SOP/SLAs
- Open/Work small provisioning requests (POTS, broadband etc.)
- Work with the CXM team to determine the best course of action for simple orders (inside moves, service adds etc.)
- Assist on an as needed basis for internal IT issues
- Escalating critical issues with the provider and within ARG
- Relationship building with the people that can make a difference at each provider
- Ensure data integrity
- Go the extra mile to provide an amazing client experience on every interaction
- Communicating clearly and consistently at specified intervals internally and with clients
- Treating client issues with the proper level of urgency
- Proactively communicate with peers around provider and product trends and experiences
- Impeccable communications skills (verbal and written)
- Ability to work under pressure
- High level of personal integrity
- Must have the ability to work with challenging clients and assist with issue resolution
- Proficiency in Microsoft Office Suite (in particular, Excel)
- Must be proficient in hosting web/audio calls
- Detail oriented
- Ability to learn new tools as needed
- Highly adaptable
- Comfortable dealing with all levels of clients in a competent and confident manner
- Excellent organizational skills with the capacity to focus on and manage multiple high priority tasks
- Use Salesforce to track work/activity
- Bachelor's Degree plus 3-5 years of experience in the technology space preferred
- In lieu of degree, equivalent, proven combination of education and experience may be substituted
- 2 – 5 years client services experience
- 2 – 5 years telecommunications experience
- This position requires the ability to remain in a stationary position (standing and/or seated) all of the time
- This position operates machinery and/or equipment that requires the constant use of hands/fingers/wrists (ex: typing) all of the time
- This position requires the ability to spend all of the time viewing computer monitors
- This position requires the ability to spend significant time in communication either on the phone or via virtual meetings
- This position may commute between ARG's HQ office and clients on an as- needed and case-by-case basis
- Anticipated travel will be by car, air, and/or train
- Required to attend all in-person corporate meetings (quarterly all-staff gatherings for example) as defined by the company
-
Customer Service Specialist
4 weeks ago
Rivian Normal, United StatesCustomer Engagement is at the forefront of how we create intuitive, innovative, and beautiful moments that our customers will love. In this position, you will be on the front lines providing support for our customers and educating the Rivian communit Customer Service Specialist, ...
-
Loan Servicing Specialist II
1 week ago
Heartland Bank & Trust Co Bloomington, United StatesText "1911" to to apply. · Wage Range: $ $27.00 · Your Job · If you're interested in servicing the bank's loan portfolio and following established lending policies and procedures, our Loan Servicing Specialist II role may be for you We invite you to consider joining our Loan S ...
-
Education Services Operations Specialist
2 weeks ago
Appian Corporation McLean, United StatesJob Description · Job DescriptionHere at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, w ...
-
intact services specialist
1 week ago
State of Illinois Bloomington, United StatesThe Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as Intact Services Specialist. Under general supervision, this position will provide experienced, short term, inte Specialist, Healthcare, Manag ...
-
Client Services Specialist
3 weeks ago
CBRE McLean, United StatesClient Services Specialist · Job ID · 162790 · Posted · 11-Apr-2024 · Service line · Advisory Segment · Role type · Full-time · Areas of Interest · Administrative, Design, Marketing · Location(s) · McLean - Virginia - United States of America · **Get ready for an exciting career ...
-
Customer Service Specialist
4 weeks ago
Rollins Bloomington, United States** Customer Service Specialist** · **Job Category****:** Customer Service **Requisition Number****:** CUSTO022112 Showing 1 location **Job Details** · **Description** · **$16.00 Per Hour** · **At Orkin, our purpose is to help protect the world where we live, work, and play.** ...
-
Customer Service Specialist
2 weeks ago
Amentum McLean, United StatesCustomer Service Specialist · **JOB FUNCTION**: Receives customer service calls and work-order requests, via telephone, computer network, or in-person. Enters request data into either a computerized maintenance management system or an automated database. Eight-hour work schedule, ...
-
Service Management Specialist
1 week ago
Red Cedar Consultancy LLC McLean, United StatesRed Cedar Consultancy, LLC, a fast-growing IT services firm is currently looking for smart and self-motivated Foundation Support with the ability to take on and overcome challenges in a dynamic and collaborative team environment. The architect would be responsible for developing ...
-
Customer Service Support Specialist
3 weeks ago
General Dynamics Information Technology McLean, United StatesType of Requisition: · Regular · Clearance Level Must Currently Possess: · Top Secret SCI + Polygraph · Clearance Level Must Be Able to Obtain: · None · Suitability: · Public Trust/Other Required: · Job Family: · Systems Administration · Job Qualifications: · **Skills**:Mobile Su ...
-
Illinois State University Normal, United States**Job no**: 518853 · - **Work type**: On Campus · - **Location**: Normal, Illinois · - **Title**: Program Support Specialist of Academic Services, University College · **Division Name**: Academic Affairs · **Department**: University College · **Job Summary**: · **Additional Infor ...
-
Service Specialist
1 week ago
GrowMark Inc. Maroa, United StatesEvergreen FS is farmer-owned cooperative serving the needs of customers in McLean, Woodford, Livingston, Dewitt, and Macon counties. We provide our customers with a full range of farm products and services including agronomy, turf, energy, grain marketing, and so much more. Since ...
-
Biomed Service Specialist
1 week ago
DaVita Lincoln, United States2100 5th ST, Lincoln, Illinois, , United States of America · As a Biomedical Services Specialist at DaVita, you'll be a part of a Team that values work-life balance and where your personal and professional growth is a top priority. · This will cover our Lincoln, IL area (on cal ...
-
General Dynamics Information Technology McLean, United States Full timeTransform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies o ...
-
Web Developer
1 week ago
LMI McLean, United StatesOverview · LMI is a consultancy dedicated to improving the business of government, drawing from deep expertise in advanced analytics, digital services, logistics, and management advisory services. Established as a private, not-for-profit organization in 1961, LMI is a trusted thi ...
-
Media Specialist III
1 week ago
Amentum McLean, United States Full timeMedia Specialist III · Works independently and as a team to perform Audio/Video (A/V) services to include recording, duplicating, video teleconferencing (VTC), installing and maintaining broadcast setups to ensure flawless presentations. The Media Specialist III makes strategic d ...
-
Strategic Communications Specialist
3 weeks ago
LMI McLean, United StatesOverview · LMI, a private, not for profit research institute is seeking applicants for a position in Northern VA area for a Strategic Communications Specialist. LMI is a consulting firm, dedicated exclusively to advancing the management of the federal government.We deliver the be ...
-
Billing & Projects Specialist
4 days ago
CrossCountry Consulting McLean, United States Full time EmployeeAs the Billing & Projects Specialist, you will report to the Billing & Projects Senior Manager and will be responsible for various aspects of the monthly billing cycle to include reviewing project details, invoice generation, responding to internal and external inquiries, address ...
-
Web Developer- TS/SCI with Polygraph Required
3 weeks ago
LMI McLean, United StatesOverview · LMI is a consultancy dedicated to improving the business of government, drawing from deep expertise in advanced analytics, digital services, logistics, and management advisory services. Established as a private, not-for-profit organization in 1961, LMI is a trusted thi ...
-
Sales Associate
3 weeks ago
UNIQLO McLean, United States Part timePosition Overview: · Starting Salary: $16.50 / hour · The Sales Associate is the customer service specialist of the store. They are responsible for exceeding customer expectations by listening to customer needs, finding products that meet their needs, providing in depth product ...
-
Economic Security Specialist
3 weeks ago
MITRE McLean, United States Full timeWhy choose between doing meaningful work and having a fulfilling life? At MITRE, you can have both. That's because MITRE people are committed to tackling our nation's toughest challenges—and we're committed to the long-term well-being of our employees. MITRE is different from mos ...
Client Service Specialist - McLean, United States - Association Resource Group, Inc.
Description
Job Description
Job DescriptionDescription:Job Summary
ARG's mission is to protect clients from obsolescence by providing IT clarity and advising our clients about technology
changes. Client Service Specialists are service experts who are primarily responsible for working all client services-
related issues and relentlessly providing an amazing client experience. These issues include service outages, partial
outages, service changes, billing issues, and will be handled according to ARG's SOPs and SLAs. They will communicate with the client's provider and the client directly regarding these issues in a clear and concise manner and set reasonable expectations with the client for the resolution of their issue. They play a key role in the ongoing success of each client partnership.
Client Service Specialists will not only interface with our clients and providers but also with our internal teams including Engineering, Client Experience Managers, Consultants, and Management as needed to resolve client issues and support an amazing client experience.
Essential Functions:
Knowledge, Skills, Abilities
Education, Certifications/ Licenses, Related Experience
Physical Job Requirements (with/ without reasonable accommodations)
Travel Requirements