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chief operating officer - Carrollton, United States - Metrocrest Services
Description
At Metrocrest Services, we believe in the power of compassion and the impact of collective action. We are driven by a sharedVision
, "T o Provide Pathways to a Thriving Community for ALL,"
and the desire to be part of something bigger than ourselves. As a member of our team, you will play a pivotal role in transforming lives and communities. Your work will not just be a job, but an opportunity to inspire hope, foster resilience, and cultivate change.
Here, every effort you put in will contribute to a greater cause, making tangible differences in the lives of those we serve.
Join us in our journey to empower and uplift, and together, we can continue ourMission
of " providing hope through programs that lead to self-sufficiency and foster independence."
Our
Core Values
are principle-based tenets that guide our actions, behaviors, and decisions and are necessary in our effort to achieve our Mission and drive our Vision
Our Core Values are:
Start with a YES Attitude:
Working together to find solutions
Celebrate Differences:
Show others dignity, respect, and inclusion while honoring everyones experiences and unique contributions
Be Kind:
Make a choice to be kind to ALL through empathy and understanding
Choose Joy:
Joy is an attitude; pursue it every day
Embrace Change:
A willingness to be open-minded and collaborate while accepting that change is an integral part of making our organization stronger
THE OPPORTUNITY
The Chief Operating Officer (COO) is an integral member of Metrocrest Services executive leadership team and will collaboratively articulate, implement, and operationalize the strategic vision, mission, and goals of the organization.
The COO is a Servant Leader and primary strategic and management partner to the Chief Executive Officer (CEO).The Chief Operating Officer will embrace and champion our Core Values and will lead with a Servants Heart. They are humble, hungry, and smart, and they consistently demonstrate leadership of self and others. They are expected to have a growth-mindset and the desire and ability to develop others.
The COO reports directly to the CEO and provides leadership and direction to the Director of Client Services, Director of Program Development, Director of Senior Services, and Director of Human Resources, along with indirect leadership and support to Operational Staff.
SCHEDULE COMMITMENT
The Chief Operating Officer works in-person (with some remote opportunities) from 8:00 a.m.- 5:00 p.m. Monday through Friday and occasional hours outside the normal work week.
SALARY
Negotiable
MINIMUM QUALIFICATIONS
Bachelors degree in non-profit management/leadership, business, or related field
Minimum of 5 years of executive leadership
PREFERRED QUALIFICATIONS
Masters degree
Non-profit experience
MAJOR RESPONSIBILITIES & DUTIES
Leadership Expectations
Consistently demonstrate elevated levels of leadership of both self and others
Embrace, champion, and model our Core Values
Lead with a Servant's Heart (put the needs of others before your own and serve with purpose and intent) and humility (redirect your power, skills, knowledge, resources, and authority or position in service of others)
Effectively apply discernment in decision-making, especially as it relates to our clients, staff, Vision, and Mission
Demonstrate a growth-mindset and effectively influence others to do the same
Operations
Work collaboratively with other members of the chief executive leadership team, direct reports, and other directors to create a high performing culture that advances Metrocrest Services mission, vision and values; set strategic plan goals and support their implementation; promote clear communication and collaboration between all departments throughout the organization to ensure succinct progress toward current goals
Provide leadership, guidance, and supervision to assigned director level and management staff; maintain standards through the effective coordination of activities; develops, coaches, and evaluates performance expectations of assigned staff
Oversee the coordination, integration, and delivery of all programs, contracts, and related services, promoting an inclusive, equitable team-based environment to motivate and inspire staff to work collaboratively across program areas and ensuring that the expectations of funders, partners, clients and other stakeholders are consistently met
In collaboration with Officers, Directors, and assigned Managers, develop procedures for monitoring the quality and quantity of services being delivered for adherence to outputs, outcome goals, expected standards, and to meet grant deliverables
Participates in the budget development process and maintains a high level of fiscal responsibility; oversees program budgets to ensure appropriate allocation of program funding; approves expenditures; assists in budget negotiations with funders
Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment
Responsible for creating the annual operational plan, in coordination with the CEO, that aligns with the Strategic Plan, Metrocrest 2030
Participate in board of director meetings, providing updates to-and seeking feedback from board members on the organizations operating performance and effectiveness
Promote a culture of creative, high achievement and inspire open lines of communication
Assist the CEO in maintaining positive relationships with all client organizations, with all sources of funding for the agency, with all peer organizations, with all relevant government entities and representatives, and with the public
Provide leadership and assistance in the development and ongoing revision of a comprehensive agency business model designed to achieve financial sustainability within a framework of services that is aligned with the mission of the agency
Assume overall responsibility for the day-to-day performance of all of the functions and activities that are supervised by agency managers who report to the COO
Works with the CEO and the Director of Finance in the development of agency-friendly financial management and reporting strategies and in the refinement of a set of management metrics to predict outcomes
Develop and implement risk management strategies to mitigate organizational risks.
Ensure compliance with legal and regulatory requirements.
Lead the development and implementation of technology strategies to support organizational goals.
Oversee the maintenance and security of IT systems and infrastructure.
Perform other duties as assigned by CEO
SPECIAL KNOWLEDGE/SKILLS
Strong commitment to Metrocrest Services mission with experience executing on vision and strategy
Excellent leadership skills, including humility, superior communication (verbal and written), integrity, accountability, flexibility, collaboration, respect, and empathy
Ability to promote collaboration and coordination across programs, services, and departments; enable communication of the organizational vision and continued advancement of programs, staff, and community partners, driving development of strategic goals
Expertise and ability to guide programs and services using a non-profit framework and an equity lens to inform current and future programs, services, and informational resources
Creative - Ability to produce new concepts, ideas, and innovative solutions
Excellent Communication Skills Ability to organize and convey ideas clearly in writing and verbally
Critical Thinking Ability to analyze and evaluate an issue in order to form a judgment
Strong initiative and motivation, with the ability to excel in a demanding and fast-paced environment
Ability to evaluate the strengths of direct reports and provide appropriate development
Outstanding analytical and strategic thinking skills, with a focus on results and impact
Ability to work effectively with people at all levels of the agency to create buy-in and a sense of teamwork
EQUAL OPPORTUNITY
Metrocrest Services provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, or any other characteristic protected by federal, state or local law.
In accordance with the ADA, Metrocrest Services will consider any reasonable accommodation.
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