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    Customer Service Professional II - Vancouver, United States - UL

    UL
    UL Vancouver, United States

    2 weeks ago

    Default job background
    Description
    • Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems.
    • Coordinates and develops customer relationships by handling customer inquiries, opening new projects and supporting communication between customers and UL departments.
    • Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.
    • Prioritizes customer needs, determines any special requirements, and obtain required information to open the project.
    • Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system.
    • Performs data entry and updates various systems and databases as necessary
    • Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information.
    • Assembles all required reports and documents to be sent to the client in a complete package, follows up on concerns, informs customer of the certification, and closes the project.
    • Actively participates in teams to continuously improve and drive quality to service to the customer.
    • Higher Secondary Education (High School Diploma)
    • 1 year of customer service or sales experience.
    • Must be able to work 8am-5pm
    • Demonstrated ability to respond appropriately to customer needs.
    • Ability to successfully multi-task and to work effectively with a diverse team.

    UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:

    Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.

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