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    Helpdesk Tier 2 Analyst - College Park, United States - E-talentnetwork

    E-talentnetwork
    E-talentnetwork College Park, United States

    3 weeks ago

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    Description
    Job title: Helpdesk Tier 1 Analyst
    Locations: Chicago, IL
    Public Trust Clearance.

    T he candidate shall provide tier 2 support to the NARA Enterprise ServiceDesk. The Tier 2 engineer shall resolve onsite and remote tickets in accordance with the Service Level Agreements (SLA) These services include, but are not limited to:
    • Desktop troubleshooting, installing software and Hardware from network images, vendor sites, and Client paths.
    • Support the current Windows operating system as implemented; Support Mac; Support IOS and Android mobile devices; troubleshoot network and standalone printer issues.
    • Provide technical assistance and solutions to customers as well as other IT staff or contractors.
    Note: Must be US Citizen


  • E-talentnetwork College Park, United States

    Job title: · Helpdesk Tier 1 AnalystLocations: Chicago, ILPublic Trust Clearance. · T he candidate shall provide tier 2 support to the NARA Enterprise ServiceDesk. The Tier 2 engineer shall resolve onsite and remote tickets in accordance with the Service Level Agreements (SLA) ...


  • E-talentnetwork College Park, United States

    Job title: · Helpdesk Tier 1 Analyst · Locations: Chicago, IL · Public Trust Clearance. · T he candidate shall provide tier 2 support to the NARA Enterprise ServiceDesk. The Tier 2 engineer shall resolve onsite and remote tickets in accordance with the Service Level Agreements ...

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